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Front Desk Agent - Jobs in Jasper, AB

Jasper Inn
Job LocationJasper, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Jasper Inn, our Front Desk Team wears most of the hats of a traditional hotel - from reservation specialist to activities director; our FDAs do it all!Full time, 40 hrs a week, year roundStarting Wage of $17 to $18A second language is an asset.Night Audit experience an asset.Job Responsibilities:

  • Responsible for the Check in and Departure of hotel guests.
  • Answer the hotel phone, both internal and external calls.
  • Be an expert on local and onsite services and be able to provide information about them.
  • Sell and book local activities. Commission on some bookings.
  • Use accurate accounting and cash handling procedures.
  • Respond promptly and appropriately to guest requests.
  • Communicate very effectively with all other departments within the hotel.
  • Maintain an accurate inventory of rooms, reservations, and room assignments.
  • Manage reservations made by phone, email and through OTA’s.
  • Co-ordinate and supervise guest activities.
  • Represent the culture of Jasper Inn & Suites and build repeat guests.
  • Perform other related duties as required.
Qualifications:You are a team player who is excited to create a wonderful experience for the guests of Jasper Inn! You are positive, driven and have a glass half full outlook on life. Your other traits include:
  • A passion for customer service and a strong attention to detail.
  • Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.
  • Ability to work under pressure in a fast-paced work environment.
  • Excellent organizational, communication and people skills.
  • Friendly and pleasant demeanor, courteous, self-motivated, and professional.
  • Ability to work efficiently with minimal supervision, independently and as part of a team.
  • Ability to work different shift hours and stand for an entire shift.
  • Good PC skills: knowledge of Opera PMS is preferred, but not necessary.
  • Previous Front Desk and/or Customer Service experience is preferred.
  • Relevant education and experience in a hospitality or tourism setting
Who We Are:
  • Jasper Inn is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.
We Offer:
  • A great work environment with opportunities for development and career advancement within Jasper Inn and the INNHotels family of hotels.
  • A competitive compensation package.
  • Group health plan.
  • Staff events and seasonal discounts on local adventure activities.
  • Hotel Discounts as part of the INNHotels family of hotels.
  • Staff accommodation available for the right candidate
Do you think you would make a good candidate Send your resume to the following email address or fax number. We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.Email resume to: Susann Beztilny, General Manager at susannbeztilny@jasperinn.comQuick Apply
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