Front Office Manager - Jobs in Jasper, AB

Job Description

FRONT OFFICE MANAGERPOSITION SUMMARYThe Front Office Manager will oversee the Front Desk operationsÙ« act as our companys customer facing manager and ensure our visitors are properly welcomed. Your duties will also include coordination of all front desk activities. The successful candidate will possess a pleasant personality together with a dynamic professional attitude to supervise and lead our Front Desk team. You should also be able to deal efficiently with complaints and have a solid customer service approach.POSITION OBJECTIVES

• To ensure the proficient operation of the Front Desk operations
• To ensure that the first impression for guests is diligent, professional, and welcoming
• To ensure that the onboarding and career journey for Front Desk team members is rewarding
• To make certain that all guest issues and complaints are dealt with in a timely, compassionate, and respectful manner

RESPONSIBILITIES

• Recruitment, onboarding, and retention of all Front Desk staff along, creating a cohesive front desk operational team
• Schedule front office staff and supervise workloads during shifts
• Act as liaison between the General Manager and staff
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Ensure timely and accurate customer service
• Issuing and tracking gift certificates and special promotions
• Ordering and tracking applicable Marmot Basin lift tickets
• Handle complaints and specific customers’ requests
• Oversee the compliance with company’s policies and security requirements
• Troubleshoot emergencies

COMPETATANCIES

• Business acumen and positive mindset
• Communication/logistics management
• Organizational effectiveness
• Results oriented relationship builder
• Independent but collaborative when necessary

CHARACTERISTICS

• High energy, passionate and resilient
• Game changer/high impact team player/unfazed by change or adversity
• Humble and good sense of humour
• Executive maturity, professionalism, and presence
• Smart, courageous, leader

REQUIRMENTS

• Must have Front Desk Manager experience to be considered for this role.
• Highly effective interpersonal, verbal and written English communication skills
• Proactive work style
• Profound experience in customer serviceÙ« office management and basic bookkeeping procedures
• Ability to work independently and make sound decisions based on the property’s occupancy
• 2+ years’ experience in a manager role, working as a Front Desk Manager or Reception Manager position would be an asset.
• Working knowledge of hotel PMS systems, Microsoft excel, Outlook and Word
• Post-secondary education in business, sales or hospitality an asset

WHO WE ARE: We are a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount, and Invermere.WE OFFER:

• A great work environment with opportunities for development and career advancement within the INNHotels family of hotels
• A competitive compensation package including Group health plan
• Staff events and seasonal discounts on local adventure activities
• Hotel Discounts as part of the INNHotels family of hotels
• The opportunity to live and work in the beautiful Columbia Valley
• Staff accommodation available

INNHotels property is an equal opportunity employer committed to hiring a diverse workforce. INNHotels property is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.Wed like to thank all applicants for applying; however, only those selected for an interview will be contacted.Job Type: Full-timeSalary: $18.00-$22.00 per hourBenefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jasper, AB T0E 1E0: reliably commute or plan to relocate before starting work (required)

Experience:

• Front Desk Manager: 2 years (required)

Work Location: One locationQuick Apply

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