Jasper Lodging, Bell Person, $16/hr - Jobs in Jasper, AB

Job Description

What will be your daily pursuit:Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.What perks can you expect:Work in a dynamic, culturally diverse team from around the globeSeasonal work experience in iconic, unforgettable, and inspiring locationsFull-time work of 35+ hours weekly across the summer seasonFast-paced and active position – get your step counter ready!The chance to work in an inclusive culture and make life-long friendsOpportunities for career growth or future work at other Pursuit locationsAccess to one of the world’s most beautiful and iconic National ParksWhat will you do in this job:Bell Person attendants have a unique roll of helping guests at our properties realize their vacation dreams. This position will work closely with the front desk team and function as an integral first impression to arriving guests. A positive attitude, passion for our experiences, and great communication skills are essential to create unforgettable hospitality experiences for our guests.Provide an outstanding and seamless arrival experience for our guestsThe Guest service and bell person shall provide guest interactions that are professional, warm, engaging and knowledgeable - enhancing the guest experience.Direct guests to parking areasAssist with guest luggage as required, unloading of cars, delivery of luggage to guest roomsPatrol parking lots to ensure they are clean and tidyAnswer any inquiries about the town of Jasper and surrounding areasProvide information on hotel facilities and services, and local points of interestRefer major guest complaints to Hotel Manager or Front Desk SupervisorLearn the Emergency Response Manual thoroughlyProvide information and promote all Pursuit products (Brewster Express, Sightseeing tours, Attractions, Hotels, Food & Beverage)Process telephone callsProcess group arrivals and departuresRegister arriving guests and assign roomsProcess guests’ departures, calculate charges and receive paymentTake, cancel, and change room reservationsResolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as requiredBalance cash and complete balance sheets, cash reports and related formsProvide information regarding room status and special guests to other departmentsProvide information & confirm bookings for our guests on our local Pursuit attractionsProvide information and confirm bookings for meals across all F&B outlets in our collectionPerform related Front Desk duties as directed by SupervisorWork independently with the support of a team to achieve organizational goals and drive salesOther duties as assignedWhat skills and experience do you need for this job:Excellent communication skills, both verbal and written and an outgoing personalityAble to work with minimal direct supervisionAll employees must maintain a neat, clean and well-groomed appearance per Pursuit standardsComputer knowledge (we are willing to train for this)Must be able to lift up to 50lbsAttend and review product knowledge documents and training sessions to fully understand new Pursuit product offeringsPassionate about tourism and hospitality and strive to help create memorable experiences for visitors to the Canadian RockiesWhat will your work environment be like:Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!Independent. You’ll spend your days in and around National ParksRemote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFiBusy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) requiredThis job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.