Housekeeping Manager - Jobs in Killarney, ON

Job Description

The RoleReporting to the General Manager, the Housekeeping Manager manages and oversees the housekeeping operation at both our Killarney Mountain Lodge and Sportsman’s Inn properties in accordance with established company standards, policies and procedures. The ideal candidate must be passionate about cleanliness, striving for excellence and uniquely focused on providing an exemplary rooming experience for our guests. You will join an outstanding team that is passionate and committed. You are comfortable operating in a busy, and both indoor and outdoor environments where you will impact the continued success of the business. Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident and approachable. You possess a flexible, hands-on attitude, exceptional communication and team building skills and a genuine passion for exceeding guest expectations for cleanliness.Key ResponsibilitiesManage the scheduling and daily operation of the Housekeeping teamAssist with hiring and recruitment of housekeeping staffResponsible for training and development of staffResponsible for adhering to budgets regarding scheduling, amenity and linen procurement and subsequent reportingResponsible for inventory and purchasing of housekeeping cleaning supplies and other operational suppliesEnsure rooms and public areas are cleaned as required by business and staffing levelsPerform room inspections in accordance with Killarney Mountain Lodge standardsProvide daily hands-on assistance and guidance to housekeeping teamEnsure all staff are working in a cooperative and efficient manner in accordance with Killarney Mountain Lodge standardsAttend weekly manager meetingsCoordinate repairs or deficiencies with the Maintenance ManagerClear communication with Front Desk on room cleanliness through WebRezPro housekeeping appWork with the Human Resources Manager using established employee performance evaluationsAll other duties as assigned by the General ManagerKey GoalsAchievement of budgeted housekeeping cost percentagesA minimum of 10 rooms cleaned per person per dayAchievement of 90% guest approval rating for the Housekeeping departmentMeet staff retention markersRequirementsHigh school diploma, G.E.D. or equivalent3-5 years of experience in a supervisory roleExperience in all aspects of customer service and people managementDemonstrated ability to lead and direct a teamStrong working knowledge of hospitality industry principles, methods, practices, and techniquesAbility to supervise employees, including organizing, prioritizing, and scheduling work assignmentsFlexible with standard working hours based on business levels and check-in / check-out requirementsStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to respond quickly in a dynamic and changing environmentOther duties as assignedSupervision & Budget AuthorityThis role entails supervisory authority and some budgetary authorityPhysical EnvironmentEnvironment can be fast paced and noisyRequires both indoor and outdoor workRequired to be on your feet 80-100% of your shiftAbility to perform extensive walking, bending, kneeling, lifting, reaching, and stretchingWorking conditions vary based on time of yearAbility to lift 25-50lbsValid Canadaian work permit or residency requiredDedicated Management housing at a nominal feeMeals on shiftJob Types: Full-time, PermanentSalary: $50,000.00-$55,000.00 per yearAdditional pay:

• Bonus pay

Schedule:

• 8 hour shift

Experience:

• housekeeping: 5 years (preferred)
• Hotel housekeeping management: 2 years (required)

Application deadline: 2022-06-12Expected start date: 2022-06-01Quick Apply

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