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Billing Coordinator - Jobs in Kitchener-Waterloo, ON

The Erb Group of Companies
Job LocationKitchener-Waterloo, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Celebrating 62 years of BusinessWe Bring Food to Your Family’s Table!We are now hiring TWO Billing / Rating Coordinators for our Baden, Ontario terminal!Shift Details: Monday to Friday; 8:30am-5:00pmResponsibilities:

  • Responsible for the rating of customer shipments as assigned by supervisor.
  • Must have complete knowledge of all rating policies and procedures within the department including general traffic lane, weight category customers, special customer rates and discounts, third party billing, automatic rating procedures, E.D.I. shipments, Interline shipments, consolidations, masters, applying extra or second delivery charges, different customer terms and requirements, etc.
  • Ability to quote any book rates to customers. Be aware of customer product requirements and Erb Transport requirements. Use the Solomon computer tool of customer rate quotations as required. Use guidelines set out for quotations of trailer loads. Pass on information to supervisor when more than book rates are required.
  • Have an understanding of the potential in customer rate inquiries for future business growth.
  • Have an understanding of equipment capabilities and capacities in order to quote accurate rates to customer i.e. Straight truck weights, variety of trailers, load to go (same day services) etc.
  • Provide quality customer service by answering customer inquiries through email and phone, informing customer of rates, delivery service questions etc. Provide information to other departments and terminals when required.
  • Understanding of Customer Portals ie BluJay.
  • Be aware of month end deadline procedures and assist in the departments monthly clean-up of unrated pros. Responsible for reserving and voiding the number of required pro bill stickers needed for month end.
  • Take on extra responsibilities during vacation time within the department.
  • Willing to learn all aspects of the Billing Department
  • All other duties as required.
Qualifications:
  • Computer skills in Microsoft Office is required, AS400 experience is an asset.
  • Accuracy and attention to detail; working in a fast-paced environment
  • Ability to meet deadlines and multitask.
  • Team player with a positive attitude
  • Good communication skills as customer service are a priority
  • Geographical knowledge would be an asset
  • Proven mathematical skills would be an asset
  • Good understanding of Customer Portals i.e. BluJay
  • Good understanding of Erb customer base
We Offer:
  • Top industry wages
  • Early vacation bonus
  • Workplace safety award program
  • Group benefit package, including company matched TFSA, RESP, RRSP
  • Employee Family Assistance Program
  • Referral bonuses
  • Employee engagement activities
Make “Another Cool Move”- Join our family of essential workers at Erb Transport!Contact us 1-800-461-5299 or Recruiting@erbgroup.comCompany website: www.erbgroup.com Named by Trucking HR Canada as Top Fleet Employers for eight consecutive years, and Best Fleets to Drive For (2022) through Truckload Carriers Association, we have grown significantly since our induction in 1959 and have become one of Canada’s largest family-owned refrigerated trucking companies. Although we have over 1,500 employees, we have not forgotten where we started or that our greatest asset is our people. Strong values and support for our fellow colleagues is a unique and important part of the workplace experience that is encouraged here.Erb Limited is committed to the principle of equality in employment.IND1Quick Apply
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