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Customer Service Representative - Jobs in Kitchener-Waterloo, ON

The Erb Group of Companies
Job LocationKitchener-Waterloo, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job title: Customer Service RepresentativeJob Location: BadenPosition Type: OnsiteShift Hours: Monday to Friday; 8:00a.m. - 4:30p.mWe Bring Food to Your Family’s TableThe Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 60 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.What Will You Do

  • Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.
  • Entry of orders via Email, phone or EDI
  • Follow up with customers on transit times and loading times.
  • Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
  • Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
  • Working with our customers TMS systems to accept, reject and update loads
  • All other duties as required.
Who Are We Looking For
  • Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.
  • Previous experience with AS400
  • Ability to handle difficult situations with both internal and external customers.
  • Have strong investigative skills.
  • Commitment to customer satisfaction and customer focused
  • High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
  • Ability to work with minimal supervision
  • Good organizational skills and the ability to multi task.
  • Pleasant telephone manner and good attitude
  • Willingness to learn all aspects of the Customer Service Department
  • Ability to work as a team player
  • Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.
  • Mandatory statutory holiday coverage
Your Cool Work PerksBenefits available from day 1We’re motivated by doing business with good people and hiring them too.
  • Company paid health insurance plans (health, prescription, dental and vision)
  • Company paid group life insurance and optional life insurance
  • Company paid accident and serious illness benefits
  • Long-term disability insurance
  • Employee & Family Assistance Program (EFAP)
  • 20 massages per calendar year
  • TFSA, RRSP & RESP savings plans with company match contributions
  • Profit-sharing opportunity
  • Referral bonus program
  • Safety shoe voucher
  • Uniform and annual tool allowance for apprentice and mechanic technicians
  • Corporate discounts with Josslin Insurance and Goodlife Fitness
  • Educational assistance up to 50%, with specific training required by The Erb Group paid in full
  • Career advancement opportunities
  • Community and philanthropy opportunities
  • Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
How To Make Your Next Cool MoveContact us 1-800-461-5299 or Recruiting@erbgroup.comDon’t meet every single requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader.IND1Quick Apply
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