MANAGER, CENTRAL WEST SAO - Jobs in Kitchener-Waterloo, ON

Job Description

The Ministry of Long-Term Care would like you to make a difference in the day-to-day lives of residents in long-term care (LTC) homes. You will be able to apply your knowledge of health care and leadership experience in this management role with the Central West Compliance and Inspection Office.Long-Term Care Inspections BranchThe branch is comprised of two units – LTC Compliance and Enforcement which oversees the Long-Term Care Homes Quality Inspection Program to ensure compliance with the Long-Term Care Homes Act, 2007 and the X-Ray Inspection Service which determines compliance with the Healing Arts Radiation Protection Act for registered X-ray facilities in the province.The Ontario Public Service (OPS) Leadership Model defines what it means to be a leader through the following expected attributes and behavioural competencies:

• We are responsible for being leaders that demonstrate authenticity, accountability and courage.
• We are innovative by embracing positive disruption, having a future mindset and by developing each other, every day.
• We are collaborative by leading with a common purpose, being inclusive and driving people centered outcomes.

What can I expect to do in this roleAs a member of a provincial team of health care professionals, reporting to the Senior Manager, you will:

• Lead the inspection program for Long-Term Care Homes in the Central West region, called the LTC Homes Quality Inspection Program (LQIP) ensuring compliance with legislation, regulations, directives and service agreements.
• Provide leadership to ensure excellence in customer service, appropriate resolution of issues and concerns and risk management.
• Lead a team of multidisciplinary health care professionals in conducting inspections in Long-Term Care homes to ensure compliance with the requirements of the Long-Term Care Homes Act.
• Manage the operations of the Sudbury Service Area Office accountable for the delivery of the inspection program.
• Manage strategic stakeholder and service relationships with Long-Term Care homes, Ontario Health and Home and Community Care.
• Provide strategic planning, oversight and recommendations on quality care services, risk management frameworks and performance measures, and the implementation of continuous quality improvement for the inspection program and delivery of services.

How do I qualifyStrategic Leadership Skills:

• You have experience providing strategic direction, guidance and coaching to staff and/or project teams.
• You have experience fostering an environment of high performance, learning, growth and continuous improvement.
• You can engage team members in a positive and inclusive work environment, promoting innovation and creativity.
• You have experience developing and implementing practical solutions to unique and complex issues.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You have demonstrated skills in managing facilities, assets, and contract service providers, leading long range fiscal planning, providing regular financial reporting, and ensuring compliance with financial protocols, audit principles, directives and guidelines.

Technical Expertise:

• You have knowledge of compliance and inspection processes with the ability to apply your knowledge to the long-term care and health care field.
• You have knowledge of and are able to interpret and apply relevant legislation for regulatory and compliance enforcement models, to determine governance and accountability, appropriate model/approaches and/or significant modifications to the existing compliance programs.
• You have knowledge of risk and performance management techniques with analytical and problem solving skills.
• You have knowledge of continuous quality management techniques and the application and monitoring of continuous quality improvement programs.

Program Management Skills:

• You have expertise in project management principles and methodologies to manage the delivery of program plans, initiatives and goals.
• You have the ability to lead the development of operational and program review frameworks, accountability and reporting mechanisms and implement standardized and consistent licensing service structures for delivery by area service offices across the Province.
• You have the ability to manage provincial inspection programs in accordance with the mandate of the division and in compliance with relevant acts, legislation and regulations, directives and service agreements.
• You can be responsible for ensuring that monitoring and compliance audits, operational reviews, performance targets, compliance and systems reviews are undertaken.
• You have previous experience identifying service gaps, trends, issues, and opportunities in delivery of specialty program to ensure risks are mitigated and issues resolved.

Planning, Coordination and Analytical Skills:

• You have research techniques, evaluation methodologies and statistical analysis skills to lead/manage research and provide oversight and linkages from start through completion including determining research project scope, objectives and responsibilities.
• You have the ability to manage contentious and high profile program issues to identify program and service delivery challenges and to manage issues requiring executive intervention, senior management briefings and political decision-making.

Communication, Stakeholder and Relationship Management Skills:

• You have excellent oral and written communications skills to manage the preparation of a diverse range of products, deliver executive briefings and provide specialized consultation and advice on Compliance Inspection programs.
• You have the ability to develop and sustain internal and external stakeholder relationships to coordinate and maintain shared interests.
• You have the ability to prepare briefings/reporting of contentious, high public profile complaints and compliance issues to ensure that appropriate action is taken.
• You have demonstrated presentation skills to manage the development, production and distribution of information materials, products and systems to stakeholder organizations.

Diversity, Inclusion, Accessibility and Anti-Racism:The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.The OPS offers employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of OntariosHuman Rights Code. Refer to the application instructions below if you require a disability-related accommodation.Additional Information:Address:

• 1 Permanent, 609 Kumpf Dr, 1st Flr, Suite 105, Waterloo, West Region

Compensation Group: Management Compensation PlanUnderstanding the job ad - definitionsSchedule: 6Category: Inspections and InvestigationsPosted on: Wednesday, November 17, 2021Note:

• N-LC-171499/21

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