Quality Assurance Lead - Jobs in Kitchener-Waterloo, ON

Job Description

The Ministry of Long-Term Care, Long-Term Care Inspections Branch is seeking a Quality Assurance Lead to lead, develop and manage a total quality management framework for the Division using leading techniques, such as Lean Six Sigma, to drive consistent application of business processes, procedures and outputs. You will also ensure all legal standards are met, implement continuous improvement practices across the Division and to promote high quality standards across the division.If this sounds like the position for you, please consider this exciting opportunity!OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.What can I expect to do in this roleIn this role, you will:

• Lead the development and implementation of standards, protocols and procedures to inspect and report quality issues.
• Lead the development and implementation of proactive solutions by collecting and analyzing quality data.
• Lead and facilitate cross-divisional quality improvement teams including acting as coach and mentor to Lean Green Belts/ quality improvement leads across the division.
• Communicate with SAO Managers and Inspections Supervisors on an ongoing basis to drive consistent application of policies, procedures and standards.
• Lead and coordinate multiple, concurrent, problem-solving projects quality assurance projects and initiatives and related products.
• Lead project teams to promote and build capacity to accept standardization of methodologies, status reporting, documentation standards, and project goals.
• Develop relationship with stakeholders in order to assess processes end-to-end and ensure that processes are client-focused.
• Coordinate across the Ministry/ Division to track and monitor initiatives/ projects aligned to strategic priorities.
• Work with Strategic Planning and Program Development/Project Management area and I&IT Cluster.
• Provide strategic advice and expertise to senior management on contentious issues.
• Develop and implement consultation, communication and training strategies.

How do I qualifyTechnical Expertise:

• You have quality assurance expertise to provide strategic direction to the organization (ex. Lean Six Sigma)
• You can interpret and apply legislation, regulations, policies and procedures (ex. Fixing Long-Term Care Homes Act 2021, procurement and tendering)
• You have knowledge of the OPS approval process to manage change processes and coordinate information.

Project Management and Leadership Skills:

• You can lead quality assurance teams across the division, develop and implement standards and procedures and identify training needs.
• You can effectively plan, monitor and execute projects and ensure deliverables are met.
• You can acquire, negotiate and administer contractual agreements of good and services.

Analyzing/Problem-Solving Skills:

• You can evaluate and analyze performance data, identify issues and develop solutions that lead to continuous program performance.
• You can make recommendations, coordinate and implement processes and evaluate impact of changes.
• You have excellent numerical skills and understanding of data analysis/statistical methods to analyse performance and make recommendations.

Interpersonal, Communication and Influencing Skills:

• You can explain risks and benefits of specific solutions, tools and approaches and recommend specific courses of action to a variety of stakeholders to gain buy-in.
• You can prepare and present quality assurance reports, business cases, project plans and technical submissions using standard office software (ex. SPSS, SAS, VISIO, Project, Word, Excel, and PowerPoint).

Additional Information:Address:

• 1 Permanent, 438 University Ave, Toronto, Toronto Region or 119 King St W, Hamilton, West Region or 33 King St W, Oshawa, Central Region or 609 Kumpf Dr, 1st Flr, Suite 105, Waterloo, West Region or 130 Dufferin Ave, London, West Region or 347 Preston St, Ottawa, East Region or 159 Cedar St, Sudbury, North Region or 5700 Yonge St, Toronto, Toronto Region

Compensation Group: Association of Management, Administrative and Professional Crown Employees of OntarioUnderstanding the job ad - definitionsSchedule: 6Category: Consulting and PlanningPosted on: Wednesday, October 26, 2022Note:

• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• T-LC-184430/22

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected