Relationship Manager (aka Homestay Coordinator) - Waterloo - Jobs in Kitchener-Waterloo, ON

Job Description

*Excellent Opportunity for those who love working with Students/Youth*Are you a self-motivated individual with a passion for working with international students (adults and youth), and connecting them with Canadian families The Canada Homestay Network (CHN) may be the right fit for you!We are a remote organization that is seeking a Full-Time (30 hours/week) Remote Relationship Manager in Guelph/KW Ontario.*Relationship Managers must be available for infrequent on-call emergencies and have access to a vehicle.Who We AreThe Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. CHN has been connecting international students to compassionate and caring Canadian families for over 25 years.More about the Relationship Manager positionThe Relationship Manager (aka. Homestay Coordinator), is an integral member of our Operations team and is responsible for homestay coordination within their region, including in-person student and host support. The Relationship Manager works collaboratively with school boards, international homestay agents, Canadian host families, and international students. All Relationship Managers also assume Custodianship for students under the age of 18 within their local community if required by the client.Responsibilities: · Helps homestay hosts, natural parents, and students interpret cultural differences;· Available to meet with students regularly;· Some travel throughout Kitchener-Waterloo and the surrounding area;· Monitor, manage, and bring closure to homestay issues such as interpersonal conflicts, cultural differences, and issues related to student or host behavior;· Deliver student orientation in person or virtually when the student arrives;· Respond to crises in a prompt and caring manner and refer cases to health professionals where appropriate;· Develop a local network of host families and continually develop and enhance relationships with both new and existing hosts in the region;· Assume custodianship for the local region/community (up to 100 km); and,The successful candidate will be enthusiastic about· Working from home· Travelling within your local community (up to one hour)· Relationship building and customer service· Learning and understanding cultural differences within and outside of Canada· Building relationships, especially between students and host parents· Orienting students when they arrive in Canada· Helping students and families with social, emotional, and physical wellbeing· National travel from time-to-timeHow we sweeten the deal· Remote working including a flexible workday (ideally available during school board hours, M-F 8:30 am to 4:30 pm)· Full benefits package (with shared premiums)· Paid Vacation and Personal Days· Wellness subsidy· Paid volunteer days· Paid professional development· Opportunities for individual and career growthThe successful candidate will have· Minimum One-year Community College Certificate or Diploma· International experience including hosting students or traveling abroad (preferred)· Innate ability to work independently and autonomously in a virtual office environment· Great judgment and decision-making skills while exercising a high degree of confidentiality· Exceptional Customer Service skills and experience· Excellent Word, Excel, Email, and Database skills· The ability to confidently communicate in English; its ideal to speak a second language too· Superior organization skills and the ability to hold yourself accountable· Previous homestay or related work experience is an assetOther key tools required for the job· Readily accessible transportation (vehicle) appropriate for these responsibilities is mandatory· A suitable computer and high-speed internet access· A mobile phone for emergency support· A valid Criminal Record Check and Vulnerable Sector CheckOur Core ValuesListening CuriouslyCollaborating OptimisticallyGrowing CourageouslyGuiding CompassionatelyAnd Giving WholeheartedlyJob Types: Full-time, Permanent (30 hours/week)CHN is committed to employment equity. Accommodations are available on request. While we appreciate all responses, only candidates selected for an interview will be contacted.Application deadline: 2022-01-24Job Types: Full-time, PermanentSalary: $19.39-$21.00 per hourAdditional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have a valid drivers license and a reliable vehicle regularly available

Education:

• Bachelors Degree (preferred)

Willingness to travel:

• 50% (required)

Work remotely:

• No

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