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Job Location | Langley |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks.We are looking for a Service Technician to support our customers fleet of VMC buses, the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired.Role Overview- Ensure customer satisfaction for vehicles in and out of warranty- Engage with customers to ensure maximum satisfaction and build relationships- Provide technical support to fleets in and around Western Canada- Performing repairs as needed in and out of warranty- Use creativity and resourcefulness to solve problems in the field- Review and approve local warranty claims- Discussion parts sales packages with customers- Reporting on parts and service experiences from the customer- Track and report on daily duties – IE calls/repairs/diagnosis/parts and service discussions- Communicate product design improvements to engineering and development teams- Research and build campaigns and service bulletins to resolve field issues- Develop and deliver training programs to the customer- Assist and train customers on new procedures, hands-on where required- Assist clients in maximizing vehicle performance, uptime, and reducing operating costs- Travel will be requiredQualifications- Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems- Excellent organizational, communication, and interpersonal skills- Post-Secondary Technical Diploma an asset- Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset- Class 5 License air brake endorsement and clean driver’s abstract- Proficient in technical writing, using Windows and Microsoft Office Suite- Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams- Ability to travel- Ability to host technical training sessions- CNG experience an asset- EV experience an asset Powered by JazzHR