Solution Expert Spain - Jobs in Madrid, SK

Job Description

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.We’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In July of 2022, we raised $600M in Series F funding, doubling our valuation to $5.6B. But we’re not stopping there.To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader Join the team dedicated to bringing more human analytics to the world!In a few wordsContentsquare is growing in Spain!As a Solution Expert, you will be part of the Customer Success Team, working very closely with the Customer Success Manager.The Solution Expert will guide and train new clients to achieve in the optimal use and adoption of the Contentsquare platform.You will also be accountable for developing a deeper understanding of Contentsquare’s product capabilities, with the aim of spreading an innovative analysis methodology to our clients. You are ideally an excellent problem solver and insight provider that shines in data storytelling.We are looking for a highly motivated individual to contribute to the development of our rising Solution Expert function. The ideal candidate will have experience in a client facing role using analytics tools and would easily identify web optimization opportunities. You must thrive in a startup environment, be proactive, data-driven and eager to learn.On a typical day, you may:

• Participate in activities that drive product adoption, active use and Contentsquare awareness across your portfolio of customers
• For new clients, ensure solution enablement in client’s organisation: Coordinate the implementation of the Contentsquare tag; Identify key users of the solution; Build a training program which suits their needs, profiles and constraints; Engage clients in the use of the solution by providing dedicated and tailored support which align with their strategic business goals; Lead workshop sessions and guide users on their path to certification and autonomy
• Advocate on the behalf of the customer and represent their needs with internal product teams
• Proactively identify customers with low adoption and develop strategies to increase usage and stickiness with the product
• Create value by producing analysis and customized workshops with the customer based on job functions and verticals while leveraging innovative approaches, tools, and methodologies in collaboration with Customer Success Managers
• Be the go-to-lead for the adoption and awareness of new features with a proactive and consultative approach with customers
• Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure Contentsquare usage is effectively targeting the customers’ key objectives and KPIs
• Maintain knowledge of new product features to address the customer’s business needs, including attending new feature workshops and training

Wed love to meet you:

• You speak Spanish & English fluently
• You have 2+ years experience in a client facing role using analytical tools in Technology/Consulting/SaaS/Digital
• You have strong communication skills and a customer-first attitude
• You are at ease with owning a project from A to Z and managing multiple projects at the same time
• You endorse a « teacher » approach and providing guidance to your interlocutors
• You have the ability to adapt to different clients’ situations and provide the best suited solutions
• You have a logical and analytical mindset, with a great passion for problem solving
• You demonstrate a strong interest in the Internet, software, and technology; Most notably, you have a good understanding of web analytics and website optimization
• You have a robust knowledge of the digital analytics market

Why you should join Contentsquare

• We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done
• We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
• We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge opportunity to make an immediate and lasting impact
• Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

• Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing allowance
• Home Office Allowance
• A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
• Every full-time employee receives stock options, allowing them to share in the company’s success

- We offer many benefits in various countries - ask your recruiter for more informationUniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected