Global Operations Center Technician - Jobs in Mirabel, QC

Job Description

ABOUT ARGO BLOCKCHAINArgo Blockchain PLC (“Argo”) is a dual-listed, publicly traded blockchain technology company focused on large-scale Bitcoin mining. With sustainability and ESG as its top priority, Argo champions the use of renewable sources of power to support the growth and development of blockchain technologies. Argo also participates in several Web 3.0, DeFi and GameFi projects through its Argo Labs division, further contributing to the development of the cryptocurrency markets.People who are innovative, passionate, creative, and who like to get things done are Argo’s kind of people. We work smart, thrive in ambiguity, and expect that everyone on the Argo team will, too. Argo values clear and respectful communication, knowledge sharing, and collaboration.JOB SUMMARYArgo is seeking a bilingual Global Operations Center Technician to proactively monitor and support troubleshooting within a data center environment, with key awareness and involvement in hardware/software changes. This role is essential for detecting operations and network production problems, as well as initiating documented troubleshooting, contact, and escalation procedures efficiently. Support activities for this role will include case or ticket generation, monitoring and support of a blockchain mining environment and infrastructure, specialized on-demand processing support, active participation in turnover and daily meetings, and performance of other duties as assigned. The Technician will provide notifications of any hash rate, power, cooling and network disruptions in a quick and organized manner by monitoring all critical infrastructure 24/7 with the assistance of qualified and trained team members.This full-time, on-site, role will require excellent attention to detail and strong communication skills. You will need to relay information in an efficient and comprehensive manner. Our ideal candidate takes initiative under pressure and defaults to action, ensuring processes and protocol are consistently met. Working within a team environment, the successful candidate will also have an appreciation for teamwork, leveraging strengths from all team members to ensure facilities are operating at optimal levels consistently.RESPONSIBILITIES

• Monitor for alerts, provide troubleshooting, and resolve problems (including making notifications, and managing escalations, through defined procedures until a resolution is reached)
• Exercised involvement in bridge or conference calls to facilitate problem resolution
• Use management or monitoring software to determine the status and condition of systems and hardware related to applications operating in the production environment
• Troubleshoot network problems and recommend corrective procedures, engage documented support processes, or execute required escalations
• Actively use phone, email, and help desk ticket systems to maintain information flow between Operations Center, Management, and Delivery team support personnel
• Active involvement in the documentation of procedures and analyzing and recommending solutions to problems
• Respond to internal stakeholder requests, as directed by management, and complete assignments in a timely manner with an acceptable level of quality
• Support system demonstrations for internal stakeholders as required

QUALIFICATIONS

• Bachelors degree in a technical discipline or related field, or an equivalent combination of education and experience 2 years of experience in a technical/troubleshooting/network environment
• Familiar with monitoring and supporting network infrastructure with management or monitoring software and alarm systems
• Familiar with maintaining daily logs and generating reports
• Experience in both waterfall and agile processes is ideal
• Strong aptitude to identify non-routine issues and comfortable to route or escalate to the appropriate team member
• Skilled in identifying potential network services problem areas and recommending solutions
• Prior experience working well with different levels of peers is required
• Comfortable being an active team member, contributing to complex projects to gain experience, share ideas and suggest process improvements
• Work well under general supervision with increased latitude for independent judgment

SKILLS AND ABILITIES

• Comfortable working within an environment with a high degree of ambiguityDefaults to curiosity and action
• Professional verbal and written communication skills
• Prefers a proactive approach to problem-solving with strong decision-making skills
• Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
• Strong ability to organize a daily, weekly and monthly workload by priorities while staying adaptable
• Exceptional attention to detailHandles sensitive and confidential information with discretion
• Works effectively in a fast-paced and ever-changing environment is keyHas a constructive desire to maintain a professional environment
• Maintains a positive attitude towards participation in shift turnovers for continuity of problem resolution or knowledge exchange

To apply please send your resume and cover letter to careers@reimaginework.ca with the subject line ‘Global Operations Center Technician’. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.Job Type: Full-timeQuick Apply

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