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Project Coordinator I - Jobs in Mirabel, QC

CompuCom Systems, Inc.
Job LocationMirabel, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Why CompuCom (Overview):The Project Coordinator will provide support to project management function, regardless of discipline. Review project proposals ensure projects adhere to contract language, and issue and track project amendment documentation. Perform support including project scheduling and planning, budget review/cost analysis, and change of scope impact analysis. Communicate any issues, problems, or additional information to project managers and project stakeholders and recommend solutions. Monitor and evaluate project timeline and activity and report on progress to project managers and leadership.What We Need & What Youll Do (Responsibilities):

  • Confirm assigned to for asset is correct
  • Initial Refresh email sent to user up to times for response/confirmation to start process
  • Answer any process/product issues client may have in response
  • Schedule Refresh in DB with as much accurate info as possible
  • Send Schedule email
  • Respond to any inquiries from Schedule communication
  • Weekly file created to request cases for scheduled refreshes
  • Once created, tickets uploaded into the database
  • New Product SKU FILE pulled to order product for cases created. (4 companies/ 4 different sets of rules for product)
  • Software/Image file created for Tech data with S/W required for each machine
  • Included is RWB requirements, Date to ship by etc.
  • 2 weeks prior to product required by date case is dispatched to the field
  • When product ships, we are informed by the daily shipping report, report uploaded into Dbs
  • ClearVision/Clarify tickets are update daily from the shipping report so field know they can engage client to schedule
  • Any issues regarding scheduled refresh are brought to our attention for resolve
  • All user and Client escalations regarding refreshes are brought to our attention for resolve
  • Tech completes refresh and closes case
  • Open and closes call reports are uploaded daily so our DB is up to date with case status
  • We review Work-Comp and Complete status daily for completion
  • If all info is correct, we close refresh in our DB.
  • If not, we escalate accordingly for proper closing documentation or completion.
  • Aging cases are reviewed.
  • Weekly numbers are presented to the client, review of issue log at individual client meetings
Who You Are (Qualifications):
  • 1yr experience (combination of hands on and phone support)
  • Working technical knowledge of current operating systems, and standards.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation
  • Excellent written and verbal communication skills.
  • French Speaking a plus but not required or needed
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