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Dispatch and Client Relations Coordinator - Jobs in Mississauga, Ontario

Dexterra On-Demand
Job LocationMississauga, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWHAT #39;S THE JOBWe are looking to hire a talented Call/ Receipt/ Dispatcher to the Dexterra On Demand Team. The Call/ Receipt/ Dispatcher is crucial for ensuring that requests and services are handled efficiently and effectively, maintaining a high level of service for customers or clients.Call/Receipt

  • Respond promptly to customer inquiries, support requests, or emergency calls with exceptional communication skills.
  • Collect detailed information from callers, including location, nature of the issue, and urgency, ensuring clear and accurate understanding.
  • Provide initial assistance, troubleshoot issues where possible, or direct callers to appropriate resources with a client-focused approach.
  • Document all call details and interactions in a tracking system for record-keeping and follow-up, maintaining meticulous records.
  • Process various requests (e.g., service requests, inquiries, or confirmations) from clients, ensuring a high standard of client management.
  • Input request information into a database or tracking system with precision and completeness.
  • Keep clients informed about the status of their requests or any additional steps required, fostering strong client relationships.
Dispatch
  • Organize and coordinate the deployment of personnel, vehicles, or resources based on incoming requests, demonstrating strong multitasking abilities.
  • Utilize radios, phones, software, or other communication tools to relay information effectively to dispatch teams or field operatives.
  • Assess the urgency and priority of requests to determine dispatch order, adapting quickly to changing needs.
  • Monitor dispatched services to ensure timely response and delivery, adjusting schedules as necessary while managing multiple priorities
  • Collaborate with clients, managers, and field teams to schedule work efficiently, balancing communication and operational demands.
WHAT’S IN IT FOR YOU
  • Be part of an industry that #39;s more important than ever!
  • Career advancement opportunities.
  • Whereas other companies are downsizing, we are growing!
  • Be #1 on day 1 by joining an industry leader.
Follow Dexterra on LinkedIn and Facebook.

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