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Helpdesk Support - Bilingual English/French - Jobs in Mississauga

CB Canada
Job LocationMississauga
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Helpdesk Support - Bilingual English/French On behalf of our client in the Retail Sector, PROCOM is looking for a Helpdesk Support - Bilingual English/French. Helpdesk Support - Bilingual English/French – Job Description

  • Provide remote IT support for all incidents and requests for all Stores, Offices and Warehouses in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
  • Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
  • Provide excellent customer service through technical support in a timely, efficient manner
  • Execute the Incident Management Process including creating, managing and resolving incidents in the ITSM tool
  • Communicate with staff and ensure that all are kept aware of the status of their incident and/or request
  • Execute the communication protocol during major, critical and high-priority incidents
  • Ensure that all incidents and requests meet quality standards
  • Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
  • Maintain excellent relationships with support teams and vendors, ensuring Service Centre deliverables are complete
  • Remain current on technology changes and all changes to Service Centre support
  • Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
Helpdesk Support - Bilingual English/French – Mandatory Skills
  • Post-Secondary Degree/Diploma in Technology related field
  • Workweek 20 to 40 hours a week, depending on the demand
  • 1-2 years of experience working in an Information Technology related position
  • Bilingual (Frenchamp; English) as a requirement
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Ability to develop and interpret technical documentation
  • Self-motivated and self-directed
  • Ability to absorb new ideas and concepts quickly
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks
  • Ability to meet high customer service standards
  • Excellent communication skills (both oral and written)
  • Ability to work independently within a team environment
  • Experienced and broad knowledge of the Microsoft Desktop Technology stack (O/S, Productivity Suite, etc.)
Helpdesk Support - Bilingual English/French - Assignment Start Date ASAP – 4 weeks to start Helpdesk Support - Bilingual English/French - Assignment Location Mississauga, ON - Work Hybrid

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