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IT Technician, User Support - Jobs in Mississauga, Ontario

Job LocationMississauga, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionCIMA+ is looking for an IT Technician, User Support who will provide on-site and remote support for all CIMA+ offices. Working closely with the IT team and with the required supervision, the IT Technician will be responsible for providing technical support to users experiencing difficulties with hardware and applications. By joining our team, you will have the chance to develop in a professional and stimulating environment, encouraging involvement in projects that may call upon their areas of expertise and interest. Eventually, hybrid work could be authorized a few days per week.Main Responsibilities

  • Provide first and second level on-site and remote support to clients for issues with hardware or software related to computer stations, peripherals, telephony, videoconferencing, and mobile devices
  • Handle first-level remote support calls with the dedicated hotline
  • Participate and get involved in tasks related to the IT inventory (setting up new stations, rotations, updates, equipment relocation, inventory, etc.)
  • Configure, install, and support equipment such as printers, photocopiers, and other peripherals
  • Create, capture, and process requests with the ServiceDesk ticketing system
  • Maintain good communication with colleagues and clients
  • Other tasks and responsibilities may be added as the employee evolves within the IT services team

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