Production Support Analyst - Jobs in Mississauga

Job Description

Production Support Analyst On behalf of our client in the Financial Services Sector, PROCOM is looking for a Production Support Analyst. Production Support Analyst – Job Description

• The Application Support Senior Analyst provides technical and business support for users of Applications
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment
• Identifies risks, vulnerabilities and security issues; communicates impact
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Acts as advisor or coach to new or lower-level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Performs other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members

Production Support Analyst – Mandatory Skills

• 4-6 years #39; experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately with relevant stakeholders
• Hadoop/Big Data Platform
• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
• Very good knowledge of analyzing the bottlenecks in the cluster - performance tuning, effective resource usage, capacity planning, investigating
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics
• Hands-on experience in supporting applications built on Hadoop
• Linux
• 4 – 5 years of experience
• Database
• Good SQL experience in any of the RDBMS
• Focus on Sybase / Oracle / MSSQL databases
• Scheduler/Monitoring tools
• Autosys / CONTROL-M or other schedulers will be of added advantage
• Knowledge / working experience of ITRS Active Console/other monitoring tools
• PowerShell, UNIX shell scripting, Python, Java will be of added advantage

Production Support Analyst - Assignment Start Date ASAP – 6 months to start Production Support Analyst - Assignment Location Mississauga, ON – Work Hybrid