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Account Administrator II - Jobs in Morinville, AB

Drayden Insurance Ltd.
Job LocationMorinville, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The AA II is one of the first points of contact between walk-in clients and inbound calls, is responsible for greeting clients in a friendly and courteous manner, as well as coordinating the flow of calls. Responsible for other general office duties listed below:Responsibilities

  • Ensure the needs of customers are being met through superior customer service and following the Assured™ Approach
  • 1st on answering multi-line phone system and directing client inquiries
  • 2nd on directing walk-in clients and processing client payments according to the needs of the insurance company and policies
  • 2nd on claims updates (opening and closing)
  • Verify client documents for accuracy and follow up on any discrepancies.
  • Commercial Invoicing
  • Issue certificates of insurance when required
  • Assist with direct bill reconciliations
  • Month end reports
  • Assist with yearend clean up
  • Back up for Account Administrator I and Senior Account Administrator positions
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations.
  • Contributes to team effort by accomplishing related results as needed.
Your Unique Talents
  • You have great verbal and written communication skills, along with listening abilities.
  • You conduct a level of professionalism that represents the face of the company.
  • You are customer service focused and quickly able to adapt to meet client’s needs.
  • You initiate and problem solve in difficult situations.
  • You obtain strong organization, prioritization, and time managements skills.
  • You show great attention to detail and are strongly focused.
  • You excel in basic technical skills to meet the needs of the position.
Education required:
  • Grade 12
  • Post-Secondary Diploma in Administration considered an asset
Qualifications:
  • Multi-line phone/switchboard experience
  • Microsoft Word/Excel; Outlook, Epic
  • Strong customer focus
  • Excellent communication skills
  • Sharp attention to detail
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