Order Desk - Customer Service Rep - Jobs in Morinville, AB

Job Description

Zeebest Plastics of Canada Inc. has an exciting opportunity for an enthusiastic self-starter to join our growing team as an Order Desk-Customer Service Rep.About UsWe are a plastic tank manufacturer, based in Morinville, AB. We have been making a large selection of tanks, trays and basins, as well as custom products, for virtually anyone who has need for plastics, for over 30 years.We provide products to a wide variety of industries, including environmental, oil and gas, mining, relocatable structures (trailers), agricultural, chemical, industrial, construction, residential water and wastewater… so almost everyone! Our products cover almost any application: water and wastewater, chemicals, mobile applications, stationary storage, transport, underground storage, etc. In addition to our own manufactured products, we are also a distributor for Fibreglass Reinforced Plastics (FRP) products (up to 35,000 gallons) which are used for water and wastewater, above and below ground use. We carry a complete line of pumps, hose, fittings and various other accessories. As a manufacturer, we also do custom work, for those “special projects”.About the OpportunityThe Order Desk-Customer Service Rep provides exceptional customer service by listening to customer needs, accurately processing customer orders, and effectively directing calls.

• Serve walk-in customers, answer incoming phone calls and emails in a timely and professional manner and direct them appropriately.
• Process incoming and outgoing mail, couriers, and shipments.
• Take orders in person, by phone and email and communicate product information, options, price, availability, and warranty information to customers clearly and concisely.
• Enter customer orders accurately and efficiently in Sage.
• Process order invoices and take customer payments using the POS machine.
• Use CRM software, prepare quotes and complete quote follow up as necessary.
• Support Outside Sales Reps in processing quotes/orders and any other sales activities.
• Assist with picking parts as needed.
• Sort and file documents and locate and retrieve documents from files as requested.
• Assist with inventory counts and tracking.
• Maintain inventory of office and lunchroom supplies, order supplies as necessary.

About Our Ideal Candidate

• Minimum 1 year of experience in an order desk, parts counter or similar position.
• Advanced level experience using MS Office Suite (Word, Excel, Outlook).
• Customer Service attitude and ability to build strong customer relationships.
• Ability to learn and retain large volumes of product information and clearly explain product features to customers.
• Excellent organizational skills, ability to prioritize and multi-task.
• Excellent time management skills and attention to detail with a high degree of accuracy.
• Professional with high integrity, ethics, confidentiality and a strong work ethic.
• Positive attitude with ability to work independently and as part of a team.
• Experience in manufacturing or plumbing industry is an asset.
• Experience with SAGE is considered an asset.

Does this sound like the right career opportunity for you Apply now!Job Types: Full-time, PermanentBenefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• order desk, parts counter or customer service: 1 year (preferred)

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