Personal Banking Officer - Jobs in Nepean, ON

Job Description

Scope of PositionThe Personal Banking Officer is the lead role involved in outbound, banker-initiated contact of members using in branch renewal lists, branch and marketing lead lists. The focus of this role is to contact and meet with designated members in an effort to understand and meet their overall banking needs, consolidate share of wallet and refer to more senior bankers. Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.Contributes to meeting team sales plan and related activities through effective assessment of member financial needs. Provides product and service solutions (of medium to high complexity in both credit and investment) through effective interviewing and probing, delivering financial advice designed to satisfy the member’s total financial needs. Recognizes and acts on referrals and sales opportunities and maintains relationships with business partners to optimize business opportunities and referrals.Major ResponsibilitiesContributes to the growth and on-going maintenance of the business and community portfolioSources, receives, investigates, and analyzes requests for products from a variety of sources, including individual accounts, commercial accounts, non-member/client business entities, Associations, Co-Operatives, Not-for-Profit organizations, direct and indirect competitorsManages Alterna’s business relationships including commercial accounts, Co-Operatives, Not-for-Profit organizations.Meet sales targets by delivering products and services that puts the member’s needs first.Proactively promote/sell and deliver a full range of banking products and services to meet our member’s needs.Follow sales and service model by attending and actively participating in branch meetings, huddles, initiatives and campaigns.Maximizes sales opportunities by using effective sales interviewing skills that uncover longer term financial member needs.Provide financial advice to members with investment/credit needs requiring moderate financial solutions, using Alterna’s financial calculators.Acquire and refer potential high value member relationships to internal and external partners.Maintain a working knowledge and understanding of all products and services we offer and keep up to date with procedural changes.Understand and apply risk-based pricing models and use rational pricing discretion to ensure every customer is profitable.Uses sales and service tools to support member interactionsDevelop and implement a proactive member call plan.Follow through on self generated sales and retention leads.Follow through on referrals from other internal staff.Identify and set personal development plan and complete activities set in plan.Actively participate in regular coaching sessions.Compliant with anti money laundering guidelinesPerform other duties as assigned.QUALIFICATIONSEducation / Certification / ExperiencePost secondary education combined with 3 years related experience in a financial institution or an equivalent combination of education and experienceProven track record in salesCSC or IFIC course completed or obtained within 12 monthsAs part of continuing education enrolled in Financial Planning or other similar type programsExperience in providing credit solutionsKnowledge / SkillsRequires above average knowledge and skills as relates to: analytical and inter-personal skills, general business knowledge, and mathematical aptitudeDetailed working knowledge of investment and good knowledge of lending and mortgages sufficient to analyze member’s needs, explain features and benefits and place the product for the membersSound knowledge of various computer applications such as Excel, Word etcGood knowledge of the sales process and strong communication skills to interview effectively to uncover member needsGood problem-solving skills sufficient to identify, analyze and resolve complex member issues/problemsSolid negotiation skills to deal with member solutions and salesAbout the Alterna Financial GroupAlterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for 111 years!Alterna has grown from its humble beginnings to be the second largest credit union in Ontario, and one of the Top 10 in Canada, with over $8 billion in assets under management and more than 167,000 members and a network of 35 branches across Ontario. The impressive growth throughout the years stems not only from merging with other credit unions, but also from significantly gaining new retail, business and not-for-profit members as people recognize Alterna’s philosophy of putting members first.Known for its fast-paced environment, Alterna is viewed as a trailblazer in the industry. Led by a CEO with a passion for innovation, Alterna was the first credit union to introduce a digital bank and the first to offer a fully digital end-to-end mortgage through its wholly-owned subsidiary, Alterna Bank.Alterna is proud of its long history of helping communities thrive. It shared its success in 2018 by donating more than $1 million to the community and, in partnership with employees, contributed 11,300 volunteer hours. Its flagship Community Micro Finance Program also helps underrepresented groups. Since inception, the program has disbursed more than $5 million in impact loans and helped change the lives of more than 1,000 participants and their families.Alterna is also extremely proud of its corporate culture. With a workforce of more than 600 employees, Alterna is honoured to be recipient of prestigious employer awards, including the National Capital Region’s Top Employers and Aon’s Best Employers (Platinum level) awards.For more information please visit www.alterna.ca and www.alternabank.ca and connect with us on https://twitter.com/alternasavings.Compensation

• At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!
• Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.
• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.