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Community Service Clerk (Temporary Full-Time) - Jobs in North Vancouver, BC

District of North Vancouver
Job LocationNorth Vancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job Status Temporary Full-TimeAbout UsIf you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District is inspired by nature, and enriched by people. As one of BC’s Top Employers, the District offers exciting professional development opportunities and a competitive total compensation package including a compressed day off schedule (nine-day fortnight). This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action.Position OverviewWe are looking for a temporary full-time Community Service Clerk for approximately 5 months, with possibility of extension, to provide customer service and clerical support in the Planning, Properties and Permits Division. As the public’s primary point of contact for the division, you will provide information and assistance at the Development Services counter, on the phone and via e-mail on matters related to departmental activities and procedures with an emphasis on the areas of permits, licences, planning and environment. Proven excellence in customer service is essential.Duties will include accepting, reviewing, processing and issuing permits and business licenses; providing information related to permits, licenses, and relevant bylaws; receiving and booking inspections; calculating fees and processing payments; receiving and processing requests for service; providing staff support and performing general departmental activities; and preparing a variety of documents.You have:

  • The ability to deliver a high level of customer service and deal effectively and courteously with the public, council, staff, contractors, and other external contacts and agencies in processing inquiries and complaints; provide a variety of factual information and related services in a professional manner; and work under pressure and function effectively while dealing with contentious matters and tight timelines.
  • The ability to perform assigned clerical, data entry and related duties; and make independent decisions in accordance with departmental rules, regulations, policies and procedures.
  • Sound knowledge of business English; formatting of a variety of documents; and office procedures, along with sound knowledge of the applicable sections of various bylaws and of departmental rules, policies and procedures governing the work.
  • The ability to perform accurate mathematical calculations and be proficient with EnerGov, Tidemark Advantage, Tempest, GeoWeb, eDocs document management, MS Word, MS Excel, MS Outlook, Adobe Professional, and other software applications; cashiering experience an asset.
Qualifications: Grade 12, supplemented by post-secondary business or business application courses plus sound related clerical experience involving public contact, or an equivalent combination of training and experience. Ideally, you have experience working in a municipality or other high-volume customer service role involving data processing in which accuracy is critical; are able to work as part of a team and deal effectively and courteously with internal and external contacts; as well as have the ability to handle all interactions with positivity, promptness, tact and diplomacy. Adaptability and enthusiasm to take on new challenges are paramount.If you are interested in this position, and have a passion to serve people and the community, we would like to hear from you. Please apply on-line with your cover letter and resume at https://careers.dnv.org by July 12, 2021 to be considered for this competition.Compensation The pay range for this unionized position is $26.34 - $30.94 per hour based on a 35-hour work week.Posting Number JP#21-25TJob Open Date 06/17/2021Job Close Date 07/12/2021Special Instructions to Applicants

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