Customer Service Representative - Jobs in North Vancouver, BC

Job Description

Job Status AuxiliaryAbout UsHome to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for 4 years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight and remote work options. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver offers an exceptional workplace culture. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.Position OverviewAn opportunity exists in the Corporate Services Department for an on call (auxiliary) front desk Customer Service Representative to perform public contact, customer service and clerical work. This position is the public’s primary point of contact providing customer service at the front desk, on the phone, and via email, regarding all of the District’s operations, services, programs, events, bylaws and regulations.You will be responsible for providing customer service in a professional and courteous manner, and will simultaneously use telephone and computer systems to handle inquiries, research answers, enter requests for service, comments or complaints for investigation and for other purposes. In working as part of a team, your ability to deal effectively and courteously with internal and external contacts is paramount, as well as your ability to handle enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy.The ideal candidate will have experience: working in a call centre or multi-line reception environment, using a variety of computer applications, and an e-mail management system.The pay range for this unionized position is $26.34 to $30.94 per hour (2021 rates). If you have what we’re looking for and enjoy working in a fast-paced environment with a group of enthusiastic and dedicated people, we would like to hear from you. Please apply on-line only with your cover letter and resume at https://careers.dnv.orgto be considered for this competition. This position will remain ope until filled.We respectfully acknowledge the Coast Salish peoples, specifically the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.We thank you for your interest in employment with the District of North Vancouver and advise that only those candidates shortlisted for an interview will be contacted.Compensation The pay range for this unionized position is $26.34 to $30.94 per hour (2021 rates)Posting Detail InformationPosting Number 22-08AJob Open Date 07/12/2022Job Close DateSpecial Instructions to ApplicantsQuick Apply

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