Guest Services Representative- Part Time - Jobs in North Vancouver, BC

Job Description

About QuadReal Property GroupQuadReal Property Group is a global real estate company headquartered in Vancouver, British Columbia. Assets under management are $61.2 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has evolved its capabilities to invest in public and private debt and equity markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here.www.quadreal.comRole DescriptionThe Guest Services Representative will act as a “brand ambassador” for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.ResponsibilitiesRespond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly mannerMaintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional servicesDevelop and maintain strong relationships with retailers and educate on the Centre’s servicesProactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional serviceComply with the roof access, lost and found and wheelchair/stroller sign-out procedures.Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receiptsComplete administrative tasks and conduct all service functions related to the Concierge DeskAssist with promotional and special events as requiredProvide gift wrapping for customers and assist with other related dutiesExperience and QualificationsExperience in a similar position with exceptional customer service skillsIntermediate skills in Microsoft Office (Excel and Word)Strong organizational, planning and time management skillsExcellent oral and written communication skillsStrong attention to detail and problem-solving skillsAbility to prioritize workload and handle competing priorities and deadlinesPositive and friendly "Customer First" attitudeFlexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidaysQuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.Want to learn about our end-to-end recruitment process Click this link for a short video that will take you through each step, so you’ll know exactly what to expect.