Manager, Student & Academic Systems - Jobs in North Vancouver, BC

Job Description

Working with us:At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.As a member of the IT Services leadership team, reporting to the Chief Information Officer, you will be instrumental in delivering ongoing leadership and management of applications and technology used in teaching and learning, including the University’s web sites and content management systems, in a way that prioritizes the experience of students, faculty and administrative employees. This role will have the opportunity to influence and drive lasting efforts in the University’s digital transformation, with significant student and employee impact through the advancement of student and employee systems. You will be leading the Student & Academic Systems team within IT Services, who manage the student lifecycle CRM platform, learning management system, content management systems, collaboration platforms, and provide application maintenance and support. We are looking for someone to help us on our IT service improvement and digital transformation journey, and in delivering exceptional experiences for our employee and student community. You will work with a team of talented IT Services professionals, an engaged community and an impactful executive team.Do you share our purpose and passionWhat you’ll be doing:Lead, manage and continually improve academic- and student-related application service delivery, as directed by the CIO and following best practices outlined in the ITIL framework, with a focus on maintaining availability and performance to meet the university’s needs and expectations.Collaborate with the university’s technology and academic leadership to develop, deliver and maintain educational technology and systems.Contribute to the digital transformation plan and annual IT work plan, and oversee the development of specific strategies, tactical plans, and initiatives. Analyze, investigate and evaluate emerging technology and trends, including product road maps, to determine impact on annual work plans.Consult with clients across the university to assess systems needs and determine requirements. Provide project management services in alignment with the university’s project framework.Develop, implement and monitor operational plans for application updates and upgrades, following the IT change management framework.What you’ll bring:7+ years of relevant professional experience, with 3 years in a leadership role with direct responsibility for delivery of application services and educational technologies.A bachelor’s degree in computer science, information systems, business, or an equivalent combination of education and experience.Experience with the ITIL framework and best practices; ITIL certification is an asset.Progressive technical knowledge relating to application architecture and exposure to environments with a broad base of software solutions, technologies and platforms. Extensive knowledge of systems analysis.Demonstrated knowledge of, and ability to apply, best practices in IT product delivery, including Agile and Lean frameworks.To ApplyCapilano University Portal | Manager, Student & Academic Systems (peopleadmin.com)Education : Bachelor’s degreeExperience : 5 years or more