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Service Desk Analyst - Jobs in North Vancouver, BC

Capilano University
Job LocationNorth Vancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Competition Number S18602PPosition Title Service Desk AnalystPosition Number S99958Employee Group StaffPosition Status Regular Full-TimeStart Date 05/24/2021End Date (if applicable)Department IT ServicesAdditional NotesLocation North VancouverWorking with usAt Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.As a member of the IT Client Services and Deployment team, you will be instrumental in providing help to our users through various means and be a great amabasador for the entire IT Services department. We are looking for someone to help us continue to buil exceptional experiences for student our employee communities. You will work with a team of talented IT professionals, an engaged community and a driven executive team.Do you share our purpose and passionWhat you’ll do

  • Provides support and training to students, faculty, staff and the general public on the use of University owned technology, such as computers, network resources, software, applications, printers, audio visual equipment, instructor podiums, document cameras, projection devices and smart boards.
  • Coordinates the IT service desk (and/or other related) mailboxes, the front service counters, telephones and the equipment booking system and logs and processes requests/incidents/problems related to all services supported by IT Services.
  • Creates new requests/incidents through the official Service Management tool and regularly updates records when new information is received or requests/incidents are resolved.
  • Records, troubleshoots, escalates, resolves and closes incidents and requests related to all technology across campuses.
  • Provides users with updates on incidents and service requests in a timely fashion.
What you’ll bring
  • Completion of a one year post-secondary diploma in Information technology, computer science, media services, audio visual or related field.
  • One year of directly related work experience.
  • Foundations certificate in ITIL V4 (Information Technology Infrastructure Library) For Windows Environment:
CompTIA A+ or equivalentFor Mac Environment: ACSP Apple Certified Support Professional 10.13 or higherFor more informationFor more information, please see the complete job description.BenefitsAt Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life.Take a sneak peek to see what it is like to work at Capilano University.Days and Hours of WorkOur standard work week is Monday to Friday, 8:30 am – 4:00 pm. This position may include some evening or weekend work at times.Bridge Period (if applicable)Pay Group 18Salary$4,104 per month (with increments to a max of $4,620 per month)Union MoveUPJob Open Date 05/08/2021Job Close DateOpen Until Filled Yes

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