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Supervisor, IT Client Services - Jobs in North Vancouver, BC

Capilano University
Job LocationNorth Vancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Competition Number S18757PPosition Title Supervisor, IT Client ServicesPosition Number S99700Employee Group StaffPosition Status Regular Full-TimeStart Date 02/14/2022End Date (if applicable)Department IT ServicesAdditional NotesLocation North VancouverWorking with usAt Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment.As a member of the IT Services team, you will focus on the day-to-day operations and the ticketing tools in order to improve our response time and service quality in the Client Services group. You will be leading areas of customer service in IT operations by monitoring workloads, escalating issues, reviewing tickets, providing reports and reviewing interactions between our analysts and clients, and proposing improvements in procedures and processes. We are looking for someone to help us continue to build our quality of service and exceptional experiences for our employee and student community. You will work with a team of talented IT Services professionals, an engaged community and an impactful executive team.Do you share our purpose and passionWhat you’ll do

  • Supervises the assigned team including planning and coordinating workflow, assigning, prioritizing and checking work assignments, training new and existing staff and provides input on performance evaluations of staff, and advises the Manager, Client Services of any staff issues.
  • Maintains high level customer service standards and introduces improvements as directed by the Manager, Client Services
  • Ensure all processes and procedures are documented and updated
  • Extracts weekly and monthly reports on incident trends and recommends improvements/solutions
What you’ll bring
  • Completion of a two year diploma or higher level degree in information technology or other technology areas
  • Four years of directly related work experience, one year within a senior level capacity.
  • One year of supervisory experience
  • Must have Foundations certificate in ITIL V4 (Information Technology Infrastructure Library)
  • Must have CompTIA A+ or equivalent
  • Must have at least one relevant industry certification (e.g., MCSA, MTA, CCNA, ACTC)
For more informationFor more information, please see the complete job description.BenefitsAt Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peek to see what it is like to work at Capilano University.Days and Hours of WorkOur standard work week is 35 hours per week, Monday to Friday, 8:30 am to 4:00 pm. We offer employees some flexible scheduling options, including the option to work remotely for a portion of the week. This position may include some evening and weekend work.Bridge Period (if applicable)Pay Group 24Salary$4,998.00 per month (with increments to a max of $5,515.00 per month)Union MoveUPJob Open Date 01/19/2022Job Close Date 02/02/2022Open Until Filled NoQuick Apply
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