Taphouse Manager (North Vancouver) - Jobs in North Vancouver, BC

Job Description

Otter Co-op is now accepting applications for a Taphouse Manager at the Hearthstone Taphouse & Forno located in North Vancouver, BC.Who we are:Otter Co-op is a diverse and growing organization with locations throughout the Lower Mainland and Okanagan. We currently operate 3 food and pharmacy stores, clothing and hardware, 26 Angry Otter liquor stores, 2 feed mills, 2 bulk petroleum facilities, a feed and hardware store in Pitt Meadows, Angry Otter Tap & Forno, Angry Otter Brewery in North Vancouver, the Highwayman Pub in Abbotsford, 37 gas station/convenience stores and growing. Our Guests and Team Members can take pride that we are a 100% Canadian company owned by our members, and have continued to grow, with sales of over $375 million and community sponsorships and donations of over $384,000 in 2021.We are committed to giving back to our communities through our Corporate Social Responsibility Program. This year we’re committed to donating an additional $100,000 to 100 local charities for our 100th year anniversary!To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.What you will do:Reporting to the General Manager (Pub and Taphouse), the Hearthstone Taphouse Manager is responsible for the overall food and beverage service operations of the Hearthstone Taphouse located in North Vancouver, B.C. The Taphouse Manager is responsible for food preparation and service of all food and beverage items while maintaining high standards of quality and presentation of food, timeliness of service, cleanliness and strict adherence to local government food safety rules, liquor licensing and company policies. The Taphouse Manager is responsible for maintaining budgeted food, beverage and labour costs as well as implementation and adherence to company programs, policies and procedures and human resources related activities.The Taphouse Manager is responsible for the overall safe, effective operations of the Hearthstone Taphouse based on the following:

• Ensures that quality, quantity and presentation of all food prepared meets standards for freshness, appearance and consistency.
• Directly oversees and assists with cooking, serving and cleaning.
• Plans, develops and implements menus; provides recipes, training and prepares costing.
• Calculates and orders the correct amount of food and beverage within established budgets.
• Oversees recruiting, training and scheduling of all kitchen and server team members within established budgets.
• Ensures adherence to food safety regulations, liquor licensing, hygiene, high standard of sanitation, and cleanliness.
• Works closely with General Manager to ensure efficient delivery and cost control of all food related items.
• Manages 10-15 kitchen and server team members.
• Maintains a positive and engaged working environment based upon excellence, discipline, learning and development, teamwork, respect and having fun.
• Ensures all team members work in a manner that maximizes productivity and limits wastage of food products to an absolute minimum.
• Conducts performance management, coaching and counselling to ensure optimum performance in accordance with Otter’s policies and procedures.
• Provides recognition of colleagues who meet and exceed standards, in a sincere, meaningful way.
• Trains cooks and servers according to training guidelines and maintains up to date skills assessment/certification for each team member as required.
• Coordinates menu planning, food service and special events with General Manager and other key stakeholders.
• Complete an accurate inventory count (food and beverage) on monthly basis and work very close with the Controller and General Manager to ensure food cost according to plan.
• Must be able to deal with reasonable work-related stress resulting from the need to manage within legislative, budgetary and time constraints on a regular basis.
• Must be able to deal with problem solving situations and make judgment decisions.
• Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalation techniques.
• Develop and maintain a team environment that is based on Otter Co-op’s brand and values of Integrity, Community and Excellence.
• To perform other job-related duties as assigned.

Why it matters:Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.Who you are:You are looking for a career in Retail Operations and:

• Minimum 3 years’ experience as a Kitchen and/or Restaurant Manager.
• Inter-Provincial trade qualification (Journeyman / Red Seal) and/or diploma/certificate from a recognized culinary school an asset.
• Must have all valid certificates needed to operate a commercial kitchen including but not limited to Food Safe (Level 2 preferred) and Serving it Right.
• Advanced understanding of professional cooking, kitchen skills, sanitation and safety in food handling procedures.
• Ability to construct menu costing, and accurately estimate labor, food and beverage costs.
• Ability to define problems, to collect data, to establish facts, and draw valid conclusions.
• Ability to read and interpret documents such as menus, production schedules, financial, and other reports, and procedure manuals. Ability to write routine reports and correspondence.
• Strong ability to communicate effectively and ensure compliance with standards, rules and regulations.
• Computer literate in systems related to the restaurant industry as well as Microsoft office (Excel, Word, Outlook, etc.)
• Ability to inspire and engage a team with proven leadership techniques.
• Ability to take direction, offer direction and to work in a team environment.
• Must have superior organization, leadership and communication skills.
• Ability to delegate and supervise a variety of team members to consistently produce results.
• Thorough knowledge of purchasing and maintaining a proper inventory.
• Must be able to work weekends, evenings and holidays when the Taphouse is busiest.
• First Aid is an asset.

What’s in it for you:

• Competitive Wages
• Wage increases based on hours worked & meeting expectations in the position
• Annual bonus program for all eligible team members
• Comprehensive benefits package, including extended health, dental, vision, disability & life insurance
• Employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.All successful candidates will be required to undergo a background check.We would like to thank everyone for their applications, however only candidates that will be moving forward in the interview process will be contacted....keywords: restaurant, bar, pub, hospitality, food and beverage, manager, supervisor, team leader, customer service, server, kitchen, chef, cook, bartender, operations, front of house, business developmentns2e3e2DYOQuick Apply

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