Technical Support Specialist - Jobs in North Vancouver, BC

Job Description

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to bepart of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitivesalary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to bepart of our talented and diverse team as we work together to create an insurance system we can all be proud of.We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know asadjustments can be made to help support you in delivering your best performance.Technical Support SpecialistJob Title: Technical Support Specialist Reference Number: 117110Location: North Vancouver Employment Type: Permanent Full TimeHours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/12/21Position HighlightsWe are hiring a Technical Support Specialist for a Fulltime Permanent opportunity.The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration ofoutages of ICBC systems through effective alerting and monitoring; timely, clear and concise communication, and consistentincident handling.As a Technical Support Specialist within the TOC team, you will provide support for ICBC’s computing platforms. This includesmonitoring system queues; responding to system capacity or performance issues; ensuring systems, databases, andtransactions are available as per Service Level Agreements.Position RequirementsYour key deliverables:

• Responding, investigating, troubleshooting, escalating, and/or resolving system alerts
• Coordination of high-priority incidents, incident logging and escalation.
• Working in conjunction with other ISD teams to provide support, maintenance & task execution for Infrastructure systems and

applications (Servers, Citrix, Nutanix, Network, Storage, Desktops, ICBC core applications, batch jobs) Stopping/startingqueues; restarting services and applying patches, updates and fixes; applying regular security patches; and softwareenhancements.

• Execution of ad-hoc IT Service requests via the JIRA request system. (server snapshots, Control-M job handling, data change)
• Performing daily health checks, ad hoc health checks & production verification testing (PVT)
• IT Service Desk outside of core business hours for our internal customers.
• Experience utilizing privileged access to support servers, troubleshooting system alerts, executing IT service requests, and

viewing administrative settings.

• Experience with Infrastructure monitoring tools such as Splunk, AKIPS, Nagios, SCOM and Application Performance

Monitoring (APM) tools.

• Knowledge of ITSM best practices such as ITIL, incident, problem and change management, and service operations

Management.

• Self-motivated – able to learn new technologies quickly.
• Strong support documentation skills, cross-training & knowledge transfer You will have experience supporting Enterprise

systems for mid to large-sized IT Infrastructure systems. Your experience is supported by post-secondary education in acomputer-related field, and a passion for getting to the root and resolving technical problems.The hours of operation are twenty-four hours per day, Sunday to Saturday. Employees work a 9-hour work day and rotatethrough three shifts:

• Day: 7:00 to 16:00
• Afternoon: 14:00 to 23:00
• Night: 22:30 to 07:30

Employees will generally be scheduled to work the following pattern: four-day shifts followed by three days off, then four nightshifts followed by four days off and then four afternoon shifts followed by three days off. Employees will receive an 8.5% shiftpremium. There are opportunities for overtime.Position Information

• Please note only those legally entitled to work in Canada at present will be considered for this position.
• Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.

ICBC continues to be recognized as one of BCs Top Employers. We hire great people for phenomenal jobs, come join ourteam!We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know asadjustments can be made to help support you in delivering your best performance.#ZR2#IN2Quick Apply

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