LensCrafters - Assistant Manager - Jobs in Oakville

Job Description

Requisition ID: 831024Store #: 001674 LensCraftersPosition:Full-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we #39;re passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you #39;ll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe Assistant Manager acts as a leader in absence of, or in support of the Store Manageramp; behaves as a business owner within the marketplaceamp; LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the communityamp; delivers key performance metrics.MAJOR DUTIESamp; RESPONSIBILITIESDelivers qualityamp; improvement to meet or exceed all key performance indicators (KPIs):Comp Sales, % Sales to Plan; Conversionamp; Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growthamp; Retention Goals; Net Promoter Score; Current year objectivesDemonstrates understanding of retail businessamp; the capability to transfer knowledge to superior salesamp; business results. Learnsamp; understands the competitionamp; market trends.Supports the store manager in diagnosing the businessamp; leverages the synergies of Retail, Labamp; Doctor to drive positive results.Supports store business plans to maximize salesamp; profit, leverages strengthsamp; addresses opportunities for recovery.Partners with store manager to lead a team through strong knowledgeamp; skills.Provides trainingamp; guidance to team members.Delivers clearamp; constructive feedback in a timely manner.Informs store manager of any situation that may require any development or disciplinary action of others.Supports recruiting, helps select high caliber teamamp; creates talent pipeline.Follows guidelines to optimally staff store.Shows great pride in store appearanceamp; executes visual directives.Strives to maintain positive working relationships with doctors.Adheres toamp; ensures compliance of team to Company policiesamp; procedures; meets or exceeds all goals.Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.Performsamp; understands administrative duties.Maintains a safe working environment for all.Works a flexible schedule, including nightsamp; weekends.BASIC QUALIFICATIONSHigh School graduate or equivalent1+ year(s) management/supervisory experience with direct reportsKnowledge of retail operations, processesamp; policiesStrong basic math skillsFamiliarity with cash register, computersamp; calculatorsMust have a strong command of the English language for all written correspondenceamp; oral communicationStrong communicatoramp; listenerDemonstrated high-level of selling skillsProven ability to problem solvePREFERRED QUALIFICATIONSCollege degree or equivalentPrevious experience in leadership position within retailamp; customer service industryKnowledge of basic opticsKnowledge of current store merchandiseState licensure (if applicable)amp;/or ABO Certification in non-licensed statesBrand Final Inspector CertificationBrand Quality, Fittingamp; Adjusting ProgramEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law..jobTitle{display:none !important;}Job Segment:Assistant Manager, Manager, Management