Bilingual Customer Service Specialist (English/French) Remote - Jobs in Ontario

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary: *Must be fluent in English and French *100% Remote - Work from Home *Must reside in Ontario Hyperwallet’s goal is to provide organizations with a frictionless, transparent, and reliable way to distribute funds to their global contractors, suppliers, and resellers through a top developer-friendly web and mobile payments technology. The payout platform unifies fragmented financial infrastructure in a singular environment. Our vision is to pay the planet. At Hyperwallet, we LOVE our customers, and we’re looking for smart, experienced, “can do” people with innate customer savvy to join our Customer Service Operations team. We value diversity, creativity, equal opportunity, and are always on the lookout for bright and talented individuals to join our team. We are passionate about the work we do and the values we live by: • We Care! – we treat each other as family. Every individual is important. • We Choose Change! – we are passionate and inspired by change. • We are Funtastic! – laughter keeps it fun and fuels our creativity. • Let’s Do This! – together we will always find a way Please note: This is a full-time position. Shifts may include weekends & statutory holidays.Key Responsibilities:

• Provide excellent support via telephone, chat and email to our end-users and business partners.
• Answer customer queries regarding our products & services, account sign up, online transactions and balance inquiries.
• Research and resolve client inquiries verbally and in writing
• Ensure accurate ticketing and documentation for each contact
• Liaising with other departments within the organization to resolve complex customer inquires
• Accurately interpret & explain transaction records
• Assist with risk management and transaction trace requests.

Qualifications:

• Education: High School is required, a business diploma is an asset
• Fluent (oral & written) in English and French
• Experience: 2 years in telephone customer support or related service field
• Having basic knowledge or experience with financial systems and terminology is an asset
• Strong computer skills with the ability to type at least 40 words per minute (testing will be administered)
• Friendly, professional, and outgoing personality
• Proven ability to handle challenging customers in a professional manner
• Experience with Internet, MS Word, Excel, and Outlook
• Experience with databases, such as MS Access is an asset
• Strong analytical and problem-solving skills
• Organized and detail-oriented, with the ability to multi-task
• Demonstrates initiative and desire to learn new tasks & systems
• Ability to work both independently and as part of a team

Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspxPayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.Quick Apply

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