Client Relations Officer - Jobs in Ontario

Job Description

Position DescriptionReporting to the Client Relations Officer, the successful candidate will provide advanced level administrative support to ensure the smooth and effective operation of the Client Relations Office (CRO). The successful candidate will assume responsibility for core administrative tasks in addition to database management and report generation. This position requires a high degree of confidentiality and discretion as the successful candidate will provide assistance on confidential employee and physician practice issues and patient/client clinical matters. Unique to the role is the responsibility for intake procedures pertaining to patients/clients/family members and members of the community who wish to access the services available in the CRO. The successful candidate will also assist the Client Relations Officer in case management, including providing responses to patient/family concerns. The Client Relations Coordinator is responsible for opening and closing files in the Office #39;s internal reporting system. The successful candidate will also assume responsibility for responding to inquiries and acknowledging compliments. Participation in CAMH risk management and quality improvement initiatives will be required. The successful candidate will liaise effectively with internal stakeholders including the Office of CAMH President and CEO, Physician in Chief, CAMH General Counsel, CAMH leaders and managers, Empowerment Council, Psychiatric Patient Advocates, Patient and Family Experience, Office of Provincial Ombudsman, and clinical leadership. Other responsibilities include, but are not limited to, preparing correspondence, supply management, assisting with the preparation of formal reports and presentations, arranging meetings and other duties as assigned. The successful candidate will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at the Queen Street Site. QualificationsThe successful candidate will have a Bachelor #39;s Degree or Community College diploma/certificate in a related field and 2 years work experience in a related field (e.g. office management, customer service, health care). Work experience in a hospital setting and/or in the mental health and addictions field will be considered an asset. Awareness of the impact of stigma as experienced by people with lived experience of mental health illnesses and or addictions will be an asset. You will have superior organizational and communication skills, tact, diplomacy and sound judgment. You will possess excellent time management skills and the capacity to attend to your duties with minimal supervision. You will be conscientious, empathetic, mindful, objective and able to engage with others in a compassionate and productive manner. You will effectively manage unpredictable, stressful situations and conflicting priorities. Superior computer, data management and basic statistical analysis skills are essential. You will be proficient in the use of the advanced level Microsoft Office suite of applications, Adobe Acrobat Professional and related software combined with an ability to learn new applications quickly. Computer testing will be required. Experience working with patients/clients/family members, staff and organizations serving diverse groups is an asset. Bilingualism (French/English) and/or proficiency in a second language would be an asset.