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Customer Service Representative, Part-Time, 2 Vacancies (Job Share) (Afternoons) - Jobs in Ontario

County of Brant
Job LocationOntario
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

DescriptionHow to Apply:Complete the contact information below and upload your application documents (cover letter and resume) as one file in the "Resume" field below. Please name your file using the following naming format: Last name, First name. When finished, click "Submit Application".Minimum Qualifications:

  • Post-secondary education or equivalent combination of education and experience
  • Minimum one – two years of customer service/office administration related experience
  • Exceptional ability to monitor and navigate multiple on-line platforms, to be responsive and able to address / redirect questions while working remotely from the main office environment.
  • Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet and Social Media platforms
  • Excellent organizational, filing, keyboarding and data entry skills with attention to detail
  • Proven exceptional customer service skills, dealing with in-person, phone and electronic exchanges
  • Proven excellent communication skills both verbal and written
  • Ability to work in a fast paced, team environment and independently with a high degree of professionalism while, at times, working under pressure in challenging situations.
  • Demonstrated tact and diplomacy skills and the ability to handle confidential matters with discretion
  • Demonstrated safe work practices
  • Acceptable Police Records Check
Assets:
  • Experience as a live-chat agent on a web-based platform
  • Experience in a municipal setting
  • Experience with front line customer service
Duties
  • Primarily serve as the Live-Chat Agent for the County of Brant’s website, providing back-up phone, e-mail and occasionally in-person customer service, as required.
  • Act as a general ambassador for the County of Brant, aiding customers accessing a wide range of municipal services
  • Redirect inquires of a more complex nature to the appropriate department for technical expertise to ensure customer satisfaction and communicate all appropriate information to said departments
  • Maintain call logs for statistical purposes
  • Assist residents to complete online forms and payment
  • Monitor after-hour voicemails
  • Occasionally will be required to provide front desk customer service support, including various duties such as phone, in-person customer service and taking payments over a point of sale system.
  • Assist with program registrations as needed
  • Administrative support to various departments as needed (mailings, data entry, filing, sorting)
  • Maintain a strong knowledge of County services, service issues, department/division structures and responsibilities.
  • Other duties as assigned
Salary: $26.81 to $31.37 per hour (Job Grade 2 – under review) 14 – 35 hours per weekHours of Work: Primarily will be scheduled Monday through Friday from 12:00 p.m. to 8:00 p.m. with the occasional need for coverage at other locations or during regular office hours.The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy.Quick Apply
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