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Job Location | Ontario |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com. Position SummaryReporting to the CRO, the Director of Customer Experience(DCX) supervises and oversees the strategy, planning, and execution of Miovision’s overall customer experience in North America and Worldwide. You will deliver the customer-first programs designed to ensure our customers achieve the highest level of value with our solutions effortlessly. The Director of Customer Experience (DCX) will optimize our CRM and Data science technology to improve the post-sales experience and focus the team on value-added services and revenue generation activities. This role is public-facing to our customers/partners.Key Accountabilities