Financial Support Representative – Recovery - Jobs in Ontario

Job Description

(Contract) Financial Support Representative – RecoveryContract Full-Time Duration: up to 12 monthsHuman Services – Integrated Business SupportCUPE Local 966To ensure that revenue owed to Ontario Works as a result of an assignment and/or overpayment is received by contacting past clients as well as Third Party Agencies.To receive and post all repayments and reimbursements in accordance with governing Ontario Works legislation and policies through the use of computers and mainframe systems, and to maintain accurate records of all transactions.Responsibilities:

• Provides verbal responses and explanations to participants regarding their overpayments and/or assignments
• Conducts telephone interviews with participants to make arrangements for repayment of their overpayments
• Provides various letters and statements to clients in order to ensure that they have an accurate record of their overpayment balance
• Reviews and processes all assignment forms and where necessary liaises with Client Services staff regarding the completion/processing of these forms
• Enters all assignment information on an independent data system in order to monitor the status of the reimbursement
• Liaises with various internal and Third Party External Agencies representing the participant in order to verify/exchange information
• Receives; processes and maintains accurate records of all repayments and reimbursements for the Region of Peel, Finance Department and the ministry of Community and Social Services
• Ensures all reimbursements and repayments are recorded accurately on both the SDMT provincial computer system as well as an independent data base to ensure the accuracy of the Form 5
• Deposits all cash, cheques and/or money orders at the Royal Bank on a weekly basis
• Makes recommendations as to the case management of files based on Ontario works legislation on financial reimbursements due to clients as a result of an excess reimbursement and/or repayments
• Maintains monthly statistical records as required
• Maintains independent database by ensuring that all client information is up to date and accurate
• Retains copies of all documents according to the Corporate and Ministry of Community and Social Services retention schedule
• Attends mandatory staff training to update and review procedures and policies, attends staff meetings as required
• Acts as a resource specialist on the completion of various assignments documents
• Maintains system integrity by updating appropriate computer applications with changes in participant’s information
• Provides back up services to co-workers, provides information and assists new staff on the Recoveries Team
• Works in a team environment where information sharing and support are required
• Other duties as required

Qualifications:

• Completion of a secondary school program or equivalent with one year related post-secondary education.
• One year experience in an accounts receivable or payable position is preferred
• Sound computer skills, must demonstrate intermediate working knowledge of Access, Word, Excel and Outlook applications
• Mathematical/accounting skills to ensure accuracy of overpayments and/or repayments
• Analytical and problem solving skills
• Communication skills both verbal and written, with proficiency in English
• Time management, organizational skills to prioritize a variety of different projects within time constraints and deadlines
• Ability to adapt to technology changes (software/computer programs, policy changes)
• Research and analytical skills to gather and analyze data
• Sensitivity towards cultural diversity of applicants/participants
• Interpersonal skills (oral and written) to communicate with a variety of audiences in order to exchange and provide information as necessary
• Interpersonal skills for effective liaison with other staff, division, departments, the public, community agencies and politicians in a sensitive and effective manner
• Ability to work independently and meet deadlines

Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at 10 Peel Centre Drive, Brampton. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.Hours of Work: 35 hours/weekInterview: Our recruitment process will be completed with video conference technology.If this opportunity matches your qualifications and experience, please apply on-line.As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.About Us:The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work were focused on to bring this vision to life.To learn more about the Region of Peel, explore peelregion.ca.Additional Information:The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.Quick Apply

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