Housing Support Worker - Jobs in Ontario

Job Description

Housing Support WorkerHuman Services – Housing ServicesFour (4) Regular Full-TimeCUPE Local 966The Housing Support Worker provides service to individuals and families who are at high-risk and need housing support programs and other resources to help them obtain and maintain housing.The major focus of this position is to assess housing eligibility in accordance with the Housing Services Act (HSA) and link critically sensitive individuals and families with proper housing supports, resources, manage financial funds, and provide multi-sector and shared case management.The Housing Support Worker interacts and supports homeless, low-income households, individuals or families living in shelters, on the streets or experience multi-complex barriers impacting housing stability. This position requires a high-level of intensive case management and collaboration with applicants, residents, landlord staff and supportive agencies.Responsibilities:Provides initial crisis intervention, makes referrals, works in partnership with community resources for housing support and works one-on-one with clients during crisis and stabilization periodIdentifies and facilitates appropriate permanent housing options for multi-barrier clients in need of intense housing supports and matches them to the right service.Conducts any necessary screening, assessment evaluations, intense case management and navigation services and determine a client’s eligibility to several different housing options and servicesWork with the clients to determine and eliminate complex barriers preventing housing stability, identify high risk social complexity factors and matches client with appropriate services and programsProvides intense, multi-sector and shared case management supports and intervention services that addresses housing stabilityProvides onsite services in the areas of independent living skills, conflict resolution, negotiation skills, and financial linkages available to assist in reaching case plan goalsDevelops a plan of intervention with the client that addresses the need for housing, services, crisis intervention, and continuity of care planning and coordinationInterviews and reviews eligibility criteria to ensure suitable placement and calculation of rent for housing units, preparing and signing rent supplement agreementsCalculates and issues funds based on program eligibility to ensure housing stabilityProvide community referrals to assist clients and their families, as neededAssist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocates for clients with prospective landlordsDocuments reasons for housing program ineligibility, advises in writing and makes referrals to other resources or services at Peel or in the community to help clients experiencing hardshipProvide customer service to applicants and residents, and maintenance of customer filesProvide information or advice within the guidelines of an established by-law, or programMaintain client related data tracking systems, generate client data for monthly reportingIdentifies and sets up payment agreements and repayment contracts with residents who have outstanding arrearsUpdates relevant resident data changes, such as income and family composition, initiated by the annual renewals and/or the residentResponds to and actions all resident complaints as appropriateProvides life skills assistance and coachingMay facilitate group discussionsQualifications:College Diploma in Human Services field combined with at least two (2) years of related experience in the delivery of direct client service in housing and/or homelessnessKnowledge of all applicable policies, legislations, acts including but not limited to the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)Specific knowledge of housing and homelessness programs and other services available in Human ServicesStrong knowledge of community agencies and demonstrated ability to work in partnership with themExperience and sensitivity working with those impacted by mental health issues, addiction, victims of violence and abuseCrisis intervention, harm reduction, and client centered care experience requiredCreativity in problem solving, and the ability to follow through on housing leadsAdvocacy to help people who have struggled with homelessness and help them find and secure housingDemonstrated creativity in case management with consideration to the client’s unique circumstancesStrong communication skills, speaking, listening and writing clearly and thoroughlyExcellent customer service skillsNegotiation and problem-solving skillsTact, diplomacy, decision making, and organizational skillsAbility to deal with challenging applicantsStrong organizational and time management skills.Demonstrated ability to work independently and as part of a teamMust maintain and execute confidential informationProficiency in Microsoft Office, and other Housing enabling technologyTrauma trained requiredA valid class G driver’s licensePreference will be given to those who are in the Human Services CUPE Local 966 Bargaining UnitThis position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.Location: Due to Covid-19, some of our offices are working at limited capacity to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once working onsite, you will report to 10 Peel Centre Drive, Brampton.We are committed to supporting community recovery from COVID-19. This plan will follow a phased approach that is guided by Public Health and Ontarios Framework for reopening. Get detailsHours: 8:30am-4:30pm; Monday-FridayInterview: Our recruitment process will be completed with video conference technology.As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.If this opportunity matches your qualifications and experience, please apply online.About Us:The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work were focused on to bring this vision to life.To learn more about the Region of Peel, explore peelregion.ca.Additional Information:At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.Quick Apply

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