Human Resources Generalist - Jobs in Ontario

Job Description

Company BioHome and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.These organizations were previously known as Local Health Integration Networks (or LHINs ) at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smith Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.Position SummaryThis position is responsible for administering employee benefit programs and short and long term disability claims management. The Human Resources Generalist also provides assistance and support to the Manager, Human Resources and Labour Relations and the labour relations function.Benefits Administration

• Administers the various Home and Community Care Support Services South East benefits programs, including: Extended health, dental, and group life insurances; and HOOPP pension plan; and short and long term disability programs;
• Acts as a key contact for benefit providers and staff members; provides guidance and works to resolve employee/benefit issues in a timely manner
• Drafts benefits policies and procedures for approval by the Manager and Director;
• Administers confidential employee files related to Short Term Disability and Long Term Disability;
• Addresses compliance issues with benefit providers;
• Reconciles monthly benefit provider billings and arranges payment.

Labour Relations Support

• Sits on and contributes as a member of the collective agreement bargaining team. Maintains and manages all documentation and logistical concerns during negotiations;
• Takes minutes in labour management meetings, maintains files, implements follow up actions;
• Assists the Manager, Human Resources and Labour Relations in preparing for grievances, arbitrations and negotiations;
• Maintains, and coordinates the release of confidential documents as required;
• Provides information and responds to queries about Collective Agreement provisions and labour relations legislation ;
• Drafts and issues communications to staff and unions.

Compensation Management Support

• Researches, assembles and reports information necessary to develop compensation management programs;
• Maintains confidential non-bargaining salary grids.

Data Gathering and Statistical Analysis

• Gathers data for compensation programs, HSSO surveys and collective agreement preparation and administration;
• Administers the Organizational Attendance Program and performance appraisal data and distributes as required.

General Administrative

• Initiates, plans and carries out a variety of department- specific projects, research, events, consultations or assignments; develops recommendations for the Manager, Human Resources and Labour Relations, Director, Human Resources & Labour Relations, Service Delivery and the Director, HR/OD Strategies as appropriate;

Minimum Qualifications & Position Requirements

• College diploma or University Degree in Human Resources or a related field;
• Three (3) years’ experience in human resources functional areas preferred;
• CHRP designation preferred;
• Experience in disability and claims management an asset;
• Experience in data gathering and statistical analysis an asset;
• Experience working in a unionized environment in an HR support role required
• Ability to organize, prioritize and manage required daily activities in a professional and confidential manner
• Experience working with HR Information Systems (HRIS) and report writing preferred;
• Experience working with Quadrant HRIS System a significant asset.
• Excellent computer skills and proficient in MS Office Suite;

Benefits Administration/Labour Relations

• Good working knowledge of best practices used in a variety of HR functions including: collective agreement bargaining and administration, recruitment, pay and benefits administration, job evaluation, performance planning and review, health and safety;
• Good understanding of Home and Community Care Support Services South East’s business priorities and HR service needs;
• In depth knowledge of Home and Community Care Support Services South East collective agreements, as well as related legislation;
• In-depth understanding of Home and Community Care Support Services South East benefits plans, and the role of providers and related government agencies;
• Knowledge of and proven ability to use spreadsheets to analyze and track benefits and related HR information (e.g. HRIS).

Home and Community Care Support Services / Industry

• Basic Knowledge of Home and Community Care Support Services South East business strategies, objectives, priorities and programs, and related communications priorities and plans;
• Detailed knowledge of Home and Community Care Support Services South East administrative practices, policies and procedures, especially around confidentiality and release of information.

Administrative

• Knowledge of HR tools and systems available to support HR reporting and employee information including in depth knowledge of QHR HRIS;
• Proficiency in the use of MS Office applications (e.g., Outlook, Word, Excel, Teams, PowerPoint, etc.).

CompetenciesCommunication/ Interpersonal Skills

• Clearly articulates HR requirements, policies and programs to employees;
• Demonstrates tact and sound professional judgment when responding to matters concerning sensitive information, such as salary and benefits data;
• Speaks on behalf of the employees when resolving issues with benefits providers.

Additional InformationPhysical, Visual, Auditory and Concentration DemandsPhysical Demands

• Work is generally completed at a desk or conference table;
• Long periods of sitting and regular computer/phone use ;
• Has freedom to move about or change position at will

Visual Demands

• Reads a variety of reports, including charts, statistics, slides on a routine basis;
• Required to view a computer screen daily for responding to e-mail, preparing documents and reports.

Auditory Demands

• Position functions in a normal office environment (e.g., uses the phone on a daily basis, etc.).

Concentration Demands

• Required to listen to/ read and reconcile multiple points of view being discussed/ presented when drafting meeting minutes;
• Interruptions are common and demands are made from staff and Senior Management;
• Attention to detail is required when dealing with benefits issues.

Problem Solving/ Complexity

• Works with benefits providers and employees to resolve difficulties which are often sensitive and confidential in nature;
• Identifies needs and determines information to include when generating HRIS reports in order to provide meaning information to managers;
• Considers a wide variety of rules, legislation and collective agreement provisions when carrying out various benefits related activities;
• Manages multiple priorities where circumstances and information change frequently.

RESPONSIBILITYAccountability & Decision-Making

• Under the direction of the Manager, Human Resources and Labour Relations, this position is responsible for coordinating the processing of benefits for Home and Community Care Support Services South East according to applicable standards, legislation, collective agreement provisions and data availability;
• Responsible for maintaining confidential and sensitive information;
• Acts as the primary point of contact for all benefits issues and concerns.

Risk

• Caution, tact and discretion in handling sensitive employee information supports the integrity of the HR Department;
• Timely processing of benefit enrolments and adjustments influences the accuracy of coverage, payroll deductions and billing;
• Maintaining confidentiality with documents handled prevents legal ramifications on information breach.

People (Leadership)

• Leads the provision, administration and application of the organizations benefit plans and checks and ensures benefits providers are providing agreed upon services ;
• Provides advice/guidance , direction and feedback on benefit and labour matters ;
• Organizes and coordinates with other colleagues.

Health and Safety

• Follows safe work procedures;
• Reports injuries and illnesses;
• Plans and carries out work both internally and externally in a safe manner;
• Abides by all legislative requirements, and related policies and procedures;
• Participates in related training and development, e.g. WHMIS;
• Maintains competency related to organization’s Emergency Response Plan, e.g. participates in planned tests;
• Reports unsafe or unhealthy working conditions ;
• Is a ‘competent person’ as defined by the Occupational Health and Safety Act, and responsible for duties as outlined in the Occupational Health and Safety Act in section 28 (1) (2).

Closing StatementThe Home and Community Care Support Services South East invites applications from all qualified individuals. We thank all applicants for their interest; however only those selected for an interview will be contacted. The Home and Community Care Support Services South East provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicants accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. Accommodation will be provided in accordance with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act . The Home and Community Care Support Services South East is an equal opportunity employer. La version française de cette annonce est disponsible sur demande.Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.Quick Apply

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