International Transition Coordinator (2 Vacancies) - Jobs in Ontario

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Requisition Details

Job Title:International Transition Coordinator (2 Vacancies)Requisition #:22-198Campus:VariousDepartment:International Student Support ServicesPayband:HPayband Range:$33.05 - $38.37Hours/Week:37.5Starting Rate:$33.05Posting Date:Tuesday, June 21, 2022Closing Date:Tuesday, June 28, 2022 at 11:59 PM ESTVacancy Type:Support Staff - Full-time

1 Support Staff Full-time Replacement Position – Brantford campus1 Support Staff Full-time New Position – main campus is Doon; support to other campus as required(Full-time Support Staff will be given first consideration)The International Transition Coordinator (ITC) plays a critical role in the successful transition of international students to Canada, Conestoga College, and the local community. This position facilitates all aspects of pre-semester, pre-arrival and settlement advising that supports students with initial on-boarding, orientation and ongoing services help as required. The ITC liaises with college stakeholders to effectively develop informational resources and interactive learning activities across a variety of platforms. The incumbent will be responsible for providing post-arrival and settlement support on an as-needed basis to international students during and after their initial on-boarding and settlement, as well as providing support to international graduates as they prepare to transition in the community after graduation.Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 days on-site, and 2 days remote.Responsibilities:Service Delverables:

• Provides confidential, transactional support and guidance to international students as they transition to the Canadian post-secondary and broader community experience
• Ensuring international students are provided with the necessary tools, information, and resources to successfully transition to Conestoga and their new community prior to and after arrival
• Developing, organizing, and facilitating early welcome and on-boarding events
• Participating in college-wide, virtual student program orientations and other in-person orientation events and initiatives, such as Success Week, Diversity Week, etc.
• Working with student staff and volunteers to establish a strong connection to the international student community through various outreach activities such as social media, videos, workshops, website, and other social media postings
• Facilitating appropriate college connections and referrals to support student concerns and needs
• Participating in the “classroom visit” program as developed by a collaborative team of college departments and requested by faculty on an as-needed basis
• According to new government and college mandatory arrival requirements (due to COVID-19), following up with students regarding arrival plan submission, information confirmation and missing requirements requests to ensure students’ readiness and approval to begin studies
• Supporting soon-to-be graduates with tools, resources, and information to help them transition from Conestoga to the wider community
• Facilitating Safety Abroad Pre-Departure Workshops for all Conestoga students either studying or working abroad in placements sanctioned by their program

Housing Services:

• Acting as primary contact for international student housing information, the ITC will respond to queries from potential and current students, agents, recruiters, and other interested parties
• In accordance with the Residential Tenancies Act and Landlord and Tenant Board procedures, providing resources, referrals, and information to students, especially those who are experiencing off-campus housing disputes and need help with landlord/tenant conflict resolution
• Creating and maintaining a current database of emergency housing options that are available
• Acting as the international office contact for college residence staff and college homestay provider (Canada Homestay Network), regarding international student applications and arrivals
• Assisting with hiring, training, and supervising of housing student peer staff or volunteers

Other Service-related Functions/Tasks:

• Creating and maintaining informational resources and learning activities
• Liaising and collaborating with other college departments as appropriate to develop and implement informational resources and learning activities to support desired outcomes
• Under the direction of management, liaising and collaborating with community organizations/external stakeholders as required to increase service support and resources for international students

• Maintaining records and statistics; analyzing quantitative and qualitative data; evaluating effectiveness of initiatives against defined outcomes; developing reports and making recommendations to support continuous improvement
• Researching best practice models and liaising with Transition Coordinators across campuses to share best practices related to international student transition support
• Building awareness of International Office Services and supports during the academic cycle through timely communications to faculty, staff and students
• Representing the college on relevant college and community committees
• Develop and maintain training manuals and department policy/procedure notes as a basis for new staff training
• Play an active role in all ITC new staff training through explanation, instruction, review of processes, job shadowing

Qualifications:

• Three-year degree/diploma is required. Preferred areas of study include leadership, community development, education, student development, social work, international studies, or other similar fields
• Three years of practical experience advising international students, preferably in a post-secondary setting
• Excellent judgement, strong problem-solving and interpersonal communication skills to work with diverse student populations (as defined in the Human Rights Charter)
• Well developed public speaking skills and experience
• Strong knowledge of relevant policies and procedures, such as the Residential Tenancies Act
• Demonstrated ability to evaluate and apply literature, research, institutional data, and theoretical frameworks to establish evidence and outcomes-based programs and services
• Must be available to work evenings, weekends and some holidays including the winter break (excluding Christmas Day)
• Access to reliable transportation and ability to travel to multiple campus locations, possibly on the same day
• Strong understanding of the rules related to advising, privacy and confidentiality
• Proficiency in/experience with business computer applications including MSWord, OneNote, PowerPoint, and Excel plus internet researching skills and basic familiarity with office procedures
• Ability to use Teams, Zoom and other on-line meeting software

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