Specialist Strategic Planning, Management & Evaluation - Jobs in Ontario

Job Description

Specialist, Strategic Planning, Management and Evaluation2 Contract Full-time - Duration: up to twenty four (24) monthsHuman Services/Strategic InitiativesDo you have a passion for program evaluation theory/frameworks and research methods Do you have the ability to make an impact by delivering evidence-based advice with the goal of effecting superior outcomesAre you an analytical thinker and a sound facilitator who thrives in an environment where collaboration, assessment and evaluation are embracedAre you an influencer who can provide guidance and support in the development of program and operational strategy and performance measurement frameworksThe Role...In this role, you will be a key contributor in partnering with Divisions in the Human Services Department, providing sound advice, support and capacity building to deliver on our 20 year Region of Peel Strategic Plan.Through the development and implementation of strategic plans, performance management systems, and evaluation methodologies, you will support the Department to meet its goals and objectives in alignment with the Integrated Planning Framework.In an effort to achieve service outcome excellence, you will work in an integrated way to build trust and confidence while creating an alignment between strategy and operations and advance a performance culture that enables the Human Services department to achieve their goals in the areas of Housing and Homelessness, Income & Employment, Early Years & Child Care, and Community Investment.Responsibilities:Evaluation

• Evaluates strategic/systems plans, programs, and service delivery models to understand drivers of success, barriers, and outcomes.
• Prepares recommendations for improvement for management’s review and/or implementation.
• Provides evaluation support by facilitating the development of evaluation plans, matrices/questions, and frameworks through appropriate methodologies, including logic models, performance measurement frameworks, evaluation tools, data analysis and report writing to make recommendations; and supports the Department on evaluation requests through external vendors where applicable.
• Effectively presents evaluation findings and recommendations in an accessible format and builds capacity, when needed, to improve understanding of findings and uptake of recommendations

Strategic Planning

• Use strategic planning practices, processes, and tools to facilitate strategic and operational planning; create alignment and accountability to the Region of Peel’s Strategic Plan and develop performance management frameworks to ensure that the Human Service department achieves effective outcomes for Peel residents.
• Provides Department and program areas advice to ensure alignment among daily operations, strategy, and budget through the development and implementation of the Integrated Planning Framework.
• Utilizes relationship-building skills to increase cross divisional and departmental integration from a strategic and performance perspective.

Performance Management

• Lead facilitations and internal client meetings to develop and implement performance measurement frameworks, including identifying Key Performance Indicators (KPI) that are effective in assessing the extent to which objectives and outcomes are achievable and where areas for improvement are needed.
• Assists in the development of consistent planning and performance measurement practices/standards and outcome-based measures; ensures standards are client centered, and in line with a systems-thinking approach; promotes results-based accountability; identifies best practices that can lead to improved services and potential cost savings.
• Enhances performance culture across the department through capacity-building efforts with the intention of collaboratively identifying KPI’s and methods to measure operations effectively; utilize evidence to inform decision-making and communicate performance data in an accessible format.
• Provides analysis and interpretation on trends, risks and gaps relating to the department and program areas for planning and performance management purposes, draws cross-linkages between data, reports and community indicators.

Client Management

• Reports to and works with people-leaders (Advisors/Manager) within the team (independently and in collaboration with team members) to advance project deliverables.
• Engages in relationship building and effective collaboration within the unit, across the Divisions, Department and Organization.
• Leads and/or participates in committees and/or project teams; makes presentation to committees, leadership and the general public.
• Supports people-leaders within the team to negotiate with others (e.g., internal clients, stakeholders, politicians, governments, developers and agencies) to decide on common ways of planning, monitoring and evaluating new and existing Human Services program/initiatives for the Region of Peel and the Department.
• Works collaboratively with the team’s people-leaders and Divisional partners to complete customer satisfaction reviews to ensure that service providers offer levels at a standard that complies with the expectations of Human Services policies, procedures and applicable legislation.

Qualifications:

• Post-secondary education in Social Science, Business Management, Human Services, Public Administration or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience.
• Proven experience creating strategic plans and performance measurement frameworks. Experienced in creating Strategy Maps, Objectives and Key Results (OKR), and/or Key Performance Indicators (KPI).
• Experience conducting program evaluations using appropriate methodologies (e.g. outcome, implementation/process, etc.,), developing logic models, and associated performance frameworks. Able to use a range of research methods and methodologies (qualitative and quantitative) to guide evaluation process including scoping, data collection, data analysis, and reporting.
• Experience in methodologies such as project management, change management, and process management and improvement
• Proven experience working in project teams and able to liaison with staff, senior leadership, Divisions, Departments and the public in a sensitive and effective manner. Proven ability to problem-solve and resolve conflict.
• Proven ability to facilitate and present complex information, following adult-learning principles. Experienced in knowledge translation tactics (i.e. knowledge exchange, learning tools), capacity-building efforts, and keeping abreast of best practices
• Exceptional time management skills
• Analytical and critical thinking skills
• Political awareness and sound judgment
• Strong interpretational, collaboration and customer service skills
• Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint, Project, OneNote).
• Knowledge of data analysis software (e.g., SPSS, NVivo) and programming (e.g., VBA) is considered an asset
• Credentialed Evaluator designation and Credentialed Strategic Planner designation considered an asset

If this opportunity matches your qualifications and experience, please apply on-line.Location: Due to Covid-19, some of our offices are working at limited capacity to protect the health and safety of our employees, clients and community. As such, this position will be required to work remotely for an undetermined period. Once working onsite, you will report to 10 Peel Centre Drive, Brampton.We are committed to supporting community recovery from COVID-19. This plan will follow a phased approach that is guided by Public Health and Ontarios Framework for reopening. Get detailsHours: 8:30am-4:30pm; Monday-FridayInterview: Our recruitment process will be completed with video conference technology.As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.New employees who commence employment on or after October 1, 2021 are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.About Us:The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work were focused on to bring this vision to life.To learn more about the Region of Peel, explore peelregion.ca.Additional Information:At the Region of Peel, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The Region of Peel is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.Quick Apply

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