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TALENT POOL - CUSTOMER SERVICE REPRESENTATIVE - Jobs in Ontario

Commission de la sécurité professionnelle et de l`assurance contre les accidents du travail
Job LocationOntario
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Now is an exciting time to join the Customer Care department of the WSIB! We are growing with people who believe that every time, every Customer deserves our best. If you have a passion for service and a desire to work in an organization where you can make a difference, bring your best to the WSIB. We offer great compensation, a supportive team environment, and opportunities for career growth. We work in a busy Contact Center environment, but we are not just here to answer the phone. We are Here to Help. If you think you would be a good fit for this great opportunity, we would love to hear from you!The WSIB is recruiting for current and future unilingual and bilingual (French speaking) opportunities in the following locations:Guelph, Hamilton, Kingston, Kitchener, London, North Bay, Ottawa, Windsor, Sault Ste. Marie, St. Catharines, Sudbury, Thunder Bay, Toronto, Timmins & WindsorStatuses include: Full-Time and Part-Time, Permanent and Temporary and VariableNote schedules or availability of work will not be consistent or guaranteed for variable opportunities. Hours of work may vary from 0 to 13 hours per week dependent on business needs and your availability. Contracts will vary in length.Starting Salary: $57,843.97What can I expect to do in this rolePromote the values, principles and professional public profile of the WSIB by receiving and responding to general telephone enquiries related to claims, health care benefits, return to work/work transition services, prevention, access, appeals, e-services, compliance and general revenue or WSIB policies. Route calls to appropriate area and/or staff. Place outbound calls when necessary and appropriate.How do I qualifyMajor Responsibilities:

  • Answer an Automatic Call Distributor telephone system, providing information and assistance to workers, employers, representatives and internal business partners or others in response to telephone enquiries
  • Incumbent may perform a range of clerical duties during non-peak periods while still available to answer telephone
  • Provide occasional backup for receptionist counselor, records and mailroom to cover breaks and lunch periods.
  • Perform other related duties as assigned or required.
Job Requirements:Education
  • High school completion plus additional specialized courses or certificate program of up to one year or equivalent skills level.
Experience
  • One year and five months prior experience in customer service.
Our commitment to equity, diversity and inclusionWe respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.Disclosing conflicts of interestAs public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.Privacy informationWe collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIBs Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.Application Instructions:As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.To apply for this position, please submit your application on the WSIB Careers Site - https://www.wsib.ca/en/careers - by February 10, 2022Additional Information:Address:
  • 1 Bilingual Permanent, Any City, Anywhere in Ontario
  • 1 Temporary, duration up to 12 months, Any City, Anywhere in Ontario
Compensation Group: ExcludedUnderstanding the job ad - definitionsSchedule: N/ACategory: Customer and Client ServicesPosted on: Thursday, January 13, 2022Note:
  • This ad is also available in French.
  • This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
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