Licensed Optician-Coquitlam,BC-LensCrafters - Jobs in Port Coquitlam

Job Description

Requisition ID: 825629Store #: 000946 LensCraftersPosition:Full-TimeTotal Rewards: Benefits/Incentive InformationAt LensCrafters, we #39;re passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you #39;ll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe Licensed Optician delivers the brand value propositionamp; helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer serviceamp; perfectly crafted high quality eyewear which exceeds our customers #39; expectations.MAJOR DUTIESamp; RESPONSIBILITIESGreets all customers with a warm welcome right away, exchanges names,amp; ensures they know what to expect. Shows urgency in providing service to customersamp; satisfying their needs.Custom fits glassesamp; precisely places prescription in lenses.Acts as a leader in optical acumen that provides a voice for associates.Takesamp; records measurements, adjusts or fits eyewear correctly, thoroughamp; exact in details; ensures finished eyewear meets standardsamp; customer requirements.Attracts new customers.Explores the needsamp; priorities of customers by asking open ended questions.Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptionsamp; identifies special needs, consults with Optician as needed.Assists co-workers with difficult or complex areas of product needsamp; prescriptions.Utilizes store toolsamp; adheres to Brand Store Commitments.Performs work accuratelyamp; thoroughly utilizing all technology despite time pressureamp; customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the featuresamp; benefits of various lensesamp; frames using appropriate tools. Reinforces customers #39; final selection.Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problemsamp; ensures customers are satisfiedamp; expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.Possesses the ability to multi-task, prioritizeamp; manage time with competing priorities.Commits to delivery dateamp; time, seeks feedbackamp; asks for referrals.Strives to achieve exceptional results on Brand KPIsamp; competencies.Presents, celebratesamp; educates at pick up.Takes pride in store appearance, shows initiative to keep store clean, attractiveamp; organized. Securesamp; protects company assets in your control.Informs management of safety opportunities; demonstrates safe work practices.Possesses aquot;can do quot; spiritamp; strong drive for results; self-motivated with a desire for continual learningamp; improvement.Adheres to company policiesamp; procedure, including but not limited to discounting, promotionsamp; inventory management.Sells on your feet 80%-100% of the time.Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).Maintains proper dress code, including name tagamp; associate tablet.BASIC QUALIFICATIONSHigh School graduate or equivalentState LicensureOptical dispensing experienceStrong customer service skills: communicator, listeneramp; team builderKnowledge of current store merchandiseStrong basic math skillsAwareness of current fashion trendsSelling skills - ability to useamp; carry an iPAD/tabletFamiliarity with POS, computersamp; calculatorsEmbrace new technologyamp; changePREFERRED QUALIFICATIONSPrevious customer serviceamp; retail experienceEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law..jobTitle{display:none !important;}Job Segment:Fashion Retail, Retail Sales, Fashion, Retail