Catering and Events Manager - The Algonquin Resort - Jobs in Saint Andrews, NB

Job Description

Catering Sales ManagerIt is all about making a promise and then delivering on that promise with the support of a busy banquet and culinary team who create the wow experience. In your role, you will:

• Be an Ear that Hears- listen to clients and see their vision so that you can capture their business while delivering on the bottom line. Stay tuned in and rapidly follow up on inquiries, concerns and issues, providing an exceptional customer experience and making yourself the "go to" person for future event needs.
• Be Someone that Asks -In your competitive market, be sure you are asking for the business so that you can exceed revenue expectations (and profit goals!) Solicit, negotiate, and book new and repeat business using various tools, e.g. social media, outside sales calls, telemarketing, etc.
• Be Creative -help the guests vision become a reality as you guide them through everything from menu planning to the right centerpiece and then ensure your team understands what needs to be done by providing them with clear and detailed specifications. Thus, the clients vision is realized.
• Be a Community Presence -represent your hotel in the local community and be seen as resource when the local community needs to plan an event.
• Be a Hotel Presence -be sure you know, support and celebrate the hotels staff as it takes a team to ensure a successful function. Also be a department presence, ensuring your team is always kept informed of "what they need to know".
• Be an outside of the box thinker –Offer solutions to the unseen challenges, have the ability to pre-empt situations.
• Think Global act local -Be in tune with the latest trends and adapt to what is required locally.
• Be Adaptable -Open to be in an ever learning and adaptive environment.

Requirements:Job Requirements

• The ability to use a computer and various sales related software programs/equipment is also required.
• Financial literacy is critical for this position.
• Understanding and working on a sales system (Example CI/TY, Envision, Delphi), be able to forecast groups and events, prospecting, re booking repeat business, meeting and event planning, and working with event software are all critical requirements of this role.
• Assist and conduct site inspections.
• Be a one point of contact for the meeting and event planner.
• This role can demand long working hours and weekend work as required.
• Verbal and written English language proficiency are needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately.
• Physical requirements include the ability to work long hours; sedentary work, i.e., exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms; and the ability to walk or stand for extended period of time.

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