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Customer Experience Coordinator - Jobs in Saint-Hubert, Quebec

Techo-Bloc
Job LocationSaint-Hubert, Quebec
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAt Techo-Bloc we believe potential matters just as much as experience. If you bring a great attitude, a willingness to learn, and a passion for helping others, we’ll give you the tools, training, and support you need to succeed.We’re looking for a bilingual Client Support Coordinator who thrives on solving problems and creating positive experiences. You’ll be the connection point between our customers, internal teams, and field service staff—making sure questions get answered, complaints are resolved, and everything runs smoothly.This is a great opportunity to launch your career, learn how different departments work together, and grow within a collaborative, supportive company.What You’ll DoSupport and Coordination

  • Respond to incoming client requests and guide them through the support process.
  • Manage cases and support complaints—both warranty and non-warranty—with empathy and professionalism.
  • Communicate with internal teams (Sales, Customer Service, Finance, and more) to move things forward and keep everyone aligned.
  • Manage the full complaint resolution process—from first contact to solution delivery.
Field Team Support
  • Schedule our field service team for on-site support, merchandising, or display updates.
  • Work with teammates across departments (sales reps, display specialists, and others) to coordinate work and timelines.
  • Responsible for approving timesheets, organizing team schedules, and managing supply inventory (tools, gear, cleaning products, etc.).
A Day in the LifeYour day will be a mix of organizing, communicating, and supporting our internal teams. Some moments will be spent responding to client inquiries, others coordinating the schedules of our field team, and others learning how we track and resolve more complex situations.You’ll be surrounded by experienced colleagues who are ready to support you, answer questions, and help you grow into the role—and beyond.We’ll teach you what you need to know, but you’ll shine here if you bring curiosity, positivity, and a mindset focused on learning and service.

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