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Customer Service Specialist - 58k$ andper year - Jobs in Saint-Hubert

Techo Bloc
Job LocationSaint-Hubert
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWe are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.Here is a snapshot of your day-to-day:

  • Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
  • Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
  • Manage inventory transactions and logistic requests utilizing various software systems and tools;
  • Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
  • Follow up with our customers on past due orders that have not been picked up;
  • Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.
A day in the lifeAs a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base. The more you move into your day, the more you collaborate with your internal partners: Transport, Distribution, Production and Sales (just to name a few). This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company. Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!

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