Account Manager - Jobs in Saint John, NB

Job Description

Hi, we’re HUB.We are the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker. We provide a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 16,000 professionals in 500 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people.We Are the Perfect Fit for You:Are seeking a progressive work environment at a rapidly growing organizationHave a desire to help others protect their futureHave an entrepreneurial spirit and are challenged by the opportunity to grow the businessAre focused on learning and development to enhance your industry knowledge and expertiseAre a self-starter willing to invest time and energy to learn the technical aspects of our businessBelieve in integrity and building success by developing relationships with othersAbout The RoleHUB continues to grow and seeking a dynamic Personal Insurance Account Manager to join our Saint John office, who can manage an existing book of business. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business and reports directly into the Team Lead, Personal Insurance.What You’ll DoManage all aspects of an existing book of businessResearching, networking, outreach and developing lead sources of Personal Lines customersProviding auto and property insurance quotations to prospects; maximizing every sales opportunity including developing opportunities for lead generation for Commercial Lines and Wealth Management productsIdentifying and proactively responding to needs-based selling opportunities by appropriately matching the risk to the insurerHandle incoming/outgoing client query calls efficiently as well as priority mail (non-renewals/registered letters)Ensure new business and retention targets are met, including by means of re-marketingAct on cross-sell opportunities and obtain referrals where possibleUpsell existing clients. Place outgoing touch base calls on a regular basisConduct pro-active mid-renewal calls to all customers within the portfolio to review information and provide advice accordinglyPrompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.Resolving client concerns and complaints while ensuring that service excellence standards are metInput and update customer data and document EPIC on all customer interactionsMaintain acceptable accounts receivable and underwriting knowledge of each market while utilizing portals for policy changes/inquiriesAssist in training junior team members where requiredRate and quote new and renewal personal lines risksKeep up to date of industry best practices and company procedures including participating in training and education seminars for further knowledgeWhat You’ll Need for SuccessHigh School Diploma or equivalent experienceMinimum 2 - 3 years’ experience in the insurance industry, preferably within Personal LinesCAIB 3Team player with the ability to work within production and service teamsStrong interpersonal and communication skills both written and verbalAbility to work independently with exceptional interpersonal skillsEffective organizational and time management skillsProficiency with Microsoft Office Products (Word and Excel)Experience with EPIC broker management system an assetWhy Choose HUBWe offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees by providing continuous opportunities for growth and development. When you choose HUB, you’ll have access to flexible benefits options that are rooted in your current needs yet evolves as your needs change over time.Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.Core ValuesEntrepreneurship - encouraging innovation and educate risk takingIntegrity – doing things right every timeTeamwork – working together to maximize resultsAccountability – measure and take responsibility for outcomesService - serving customers, communities, and colleaguesHUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, which enables success for everyone. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: DiplomaHi, we’re HUB.In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.When you partner with us, youre at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.About HUB InternationalHeadquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.Quick Apply

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