Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Help Desk Support Analyst - Jobs in Saint John, NB

KPMG-Canada
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

OverviewAt KPMG, youll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.Youve got big plans. We have opportunities to match, and were committed to empowering you to become a better you, no matter what you do.When you join KPMG youll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries.With the support to do things differently, grow personally and professionally and bring your whole self to work, theres no limit to the impact you can make. Lets do this.Overview of the opportunity:IT support is an important part of maintaining the business of KPMG. At KPMG we have a lot of new and innovative technologies that we use to support our clients.This opportunity is with our End User Support team. You will be supporting internal KPMG team members with excellent technical support on a wide variety of standard and bespoke software.This position will report to the local IT area Manager or Supervisor in End User Support. This is a hybrid position and may require going into an office as needed.What you will do

  • Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
  • Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
  • Provide technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.
  • Troubleshoot various IT hardware issues with PCs, printers, peripherals, etc.
  • Provide device and app support for various types of mobile devices - both iOS and Android.
  • Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
  • Actively participate on various local and national IT projects/virtual teams as required.
  • Participate in the after-hours on call program.
#LI-RemoteWhat you bring to the role
  • Previous deskside support and/or virtual support experience a requirement
  • Strong knowledge of Microsoft 365, Teams, and Windows
  • Comfort with supporting iOS and Android
  • Excellent interpersonal and communication skills
  • Strong troubleshooting/problem solving skills and analytical ability
  • Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment
  • Comfort with ServiceNow
  • Desire to learn and expand knowledge of the firm, the technology environment in use, and the business requirements and needs
  • Flexibility to work shifts between 6:00a-9:00p ET
  • Flexibility to work on weekends and statutory holidays when required
  • Flexibility to work overtime as needed
Keys to your successKPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.Providing you with the support you need to be at your bestFor more information about KPMG in Canadas Benefits and well-being, click here.Our Values, The KPMG WayIntegrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what mattersKPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Help Desk Support Analyst Related Jobs

© 2021 HireJobsCanada All Rights Reserved