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Appointment Coordinator - Jobs in Saint John, NB

Steele Chevrolet Saint John
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Steele Chevrolet Saint John is seeking an Appointment Coordinator to join our growing team in New Brunswick! As an Appointment Coordinator, you must be passionate about providing exceptional customer service and will deliver high-quality, accurate information in a courteous manner.Duties include but are not limited to:

  • Respond to customer queries in a timely and accurate way via phone, email or any channel our customer chooses to interact with the Client Care Center.
  • Initiate customer interactions (through outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
  • Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
  • Stay current on all ongoing tools, and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
  • Efficiently manage workload to ensure customers are handled productively.
  • Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
  • Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution
Requirements:
  • Ability to communicate in multiple streams
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word)
  • Previous experience in a customer-focused role, with an ability to see things from a different perspective
  • Effective, Two-Way Communication skills
  • Organized with the ability to prioritize work
  • Strong technical skills and highly motivated
  • Works well both independently and as part of a team
  • Strong multi-taking ability
Why Steele Auto
  • Competitive compensation package with flexible health and dental plans
  • Virtual healthcare and mental health/wellness support programs
  • Employee and Family Assistance Program
  • Industry-leading Retirement Savings Plan with employer match
  • Opportunities for career growth and advancement
  • A safe, inclusive, and dynamic work environment
Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the “Trusted Destination of Choice for Everything Auto” for employees and customers alike. If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.comQuick Apply
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