Bilingual Claims Advisor - Jobs in Saint John, NB

Job Description

TD DescriptionTell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us.Job DescriptionKEY ACCOUNTABILITIESCUSTOMEREngage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims processProvide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experienceEnsure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriateDemonstrate flexibility to be able to change activities based on customer and business needsCreate a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experienceSHAREHOLDERPrioritize and manage own workload to meet SLA requirements for service and productivityConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateBe knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigationProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsIdentify, suggest and actively participate in process improvement opportunitiesAcquire and apply expertise in the discipline, provide guidance, assistance and direction to othersIdentify, recommend and effectively execute standard practices and procedures applicable to insurance claimsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductJob RequirementsEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.Contribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand champion for the business area/function and the bank, both internally and/or externallyBREADTH & DEPTHApply foundational level of knowledge to handle routine with minimum riskHandle some limited situations for Core Auto, Life & Health, and Residential claimsHas limited claim settlement authority and requires next level approval for claims in excess of their authority limitComplete work within specifically defined parameters with guidance /direction from management as necessaryLeverage the Claims Resources Team to make file decisions on liability and assessmentIntermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally requiredTypically reports into a Team ManagerEXPERIENCE & EDUCATIONCollege/ University degree2+ years relevant experienceInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Job FamilyInsurance Claims ManagementJob Category - PrimaryInsuranceJob Category(s)Call Center, InsuranceHours35Hours/Availability DetailTuesday to Saturday 4PM - 12AM + Occasional weekends may be requiredBusiness LineTD InsuranceTime TypeFull TimeEmployment TypeRegularCountryCanada**Province/State (Primary)New BrunswickCity (Primary)Saint JohnWork Location420 Rothesay AvenueJob Expires16-Jul-2021