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Bilingual Technical Support Specialist - Saint John's - Jobs in Saint John, NB

Randstad
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

One of our global, telecommunications clients is looking for highly motivated Bilingual Technical Support Specialists to join their growing team in Gatineau, QC. The Bilingual Technical Support Specialist is responsible to deliver IT support services for both internal employees and external customers in a timely manner.Join an environment where your ideas are valued and heard! Do you thrive in ambiguous situations with the ability to be a self-starter and identify solutions We are looking for self-disciplined and innovative individuals with exceptional troubleshooting and customer service skills who are looking for the opportunity to grow or kickstart their careers in IT. New graduates and seasoned IT professionals are encouraged to apply! Does this sound like you Apply today!AdvantagesBenefits and RRSP matching begin on day 1 of employmentClient reward and recognition programsJoin an environment where your ideas are heardComprehensive medical and dental insurance with client-paid premiumsEqual opportunity for internal growth to senior positionsAssistance with relocation expenses, if requiredLife insurance and long-term disability coveragePaid vacation and holidaysResponsibilities

  • Monitor and manage Networks and Systems, recording and resolving customer IT issues in a timely manner.
  • Diagnose and identification of system faults and root causes, enabling controlled recovery of
services.
  • Executing troubleshooting and recovery procedures for networks, software, and system infrastructures.
  • Perform troubleshooting and problem analysis in a timely manner for internal employees and external customers.
  • Provide the escalation of Critical Incidents to Operations Management to facilitate reporting requirements.
  • Typical IT solutions being supported include; Windows Desktops, Windows Servers, Linux Servers, Out of Band
Management Solutions (modems), cloud-based application environments (Azure), custom hardware andsoftware components including body-worn cameras, video management applications and networkingdevices (switches, routers, and firewalls)Qualifications
  • Must be eligible for or obtain a Canadian Government Security Clearance
  • Willingness to work flexible hours such as; weekends, evenings, and some holidays
  • Fluently Bilingual (ENG/FRE)
  • Strong verbal and written communications skills
  • IT Troubleshooting experience in network or software environments
  • Experience administering Microsoft CRM, Antivirus, and backup solutions
  • Providing network support using; VPN, VOIP, MPLS, BGP or SIP
  • Experience monitoring networks using a dashboard monitoring solution
  • Experience with ITSM ticketing systems such as; ServiceNow, Remedy, or other
  • IT-related certifications are seen as an asset
SummaryIf you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.We look forward to hearing from you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.Quick Apply
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