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call centre agent - technical support - Jobs in Saint John, NB

Recrute Action Inc.
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs not covered by employer
  • Help desk
  • Urban area
Tasks
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Address customers complaints or concerns
  • Access and process information
  • Answer inquiries and provide information to customers
  • Perform general office duties
Computer and technology knowledge
  • Internet
  • MS Office
  • MS Windows
  • MS Word
  • Colour printer
  • MS Outlook
Security and safety
  • Credit check
Work conditions and physical capabilities
  • Fast-paced environment
  • Repetitive tasks
  • Attention to detail
Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Team player
  • Flexibility
  • Reliability
  • Punctuality
Screening questions
  • Are you currently legally able to work in Canada
  • Do you currently reside in proximity to the advertised location
  • Do you have previous experience in this field of employment
  • Do you have the above-indicated required certifications
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)
Other benefits
  • Free parking available
  • Learning/training paid by employer
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