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Desktop Support Analyst (NEW GRAD) - Jobs in Saint John, NB

Mariner Innovations
Job LocationSaint John, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionAs one of the largest independent technology companies in Atlantic Canada, Mariner has a team of over 300 IT, Software Professionals and Management Consultants working with clients both regionally and across the globe. With extensive capabilities in the areas of analytics, automation software, information security, change management and IT consulting, Mariner has been delivering innovative solutions with a strong emphasis on productivity and customer experience since 2003.Job DescriptionMariner Innovations is seeking to hire a New Graduate for work as a Desktop Support Analyst within our Infrastructure and Cloud Practice. In this role, you will support Mariner users and external customers. The ideal candidate will provide basic desktop application software and hardware support to the end users, typically Tier 1 support.Responsibilities:

  • Image/Provision devices for users.
  • Create and maintain support documents.
  • Maintain network connectivity.
  • Configuring and managing Microsoft Office suite of applications.
  • Configuring and resetting user accounts via Active Directory.
  • Create and maintain IT reports for management.
  • Troubleshooting IT related issues.
  • Receive and follow up on tickets with customers.
  • Provide help to other projects to alleviate backlogs.
  • Capacity to work in a fast paced, rapidly changing environment and have the ability to multitask on a regular basis.
Qualifications
  • 0-2 years of experience.
  • Diploma in an IT related field from a certified college.
  • Experience working in IT operations (understanding of Change Management / ITIL).
  • Experience managing Windows environments (Desktop, Teams, AD etc.).
  • Networking Certification(s) would be considered an asset.
Additional InformationWhy Mariner PartnersWe believe in making a positive impact in the communities where we live and work – our team is located in major cities all across Canada, throughout the US and internationally. We are proud to be headquartered here, and are passionate about growing a strong technology sector here in Atlantic Canada and beyond. We offer competitive compensation; benefits packages and training and development.We recognize that empowered employees are more innovative, more efficient, deliver better customer service and can flat out-perform conventional organizations. Our people have built products for national deployments at the world’s largest TV and Internet companies and leading real estate, financial and government organizations.We are looking for passionate IT professionals who are curious about data, who love solving problems for customers and who want to grow their careers.Join our growing team!Quick Apply
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